كواليتي إن آند سويتس نيو برونفيلز

The room was not clean when it was giving to us , sheets were stained dirty , supposedly it was a non-smoking room the odor in the room was bad like cigarette, we had a whirlpool in the room not nice at all, we were told breakfast was served from 6 to 9 , went early for breakfast nothing was served

We booked a place for the pool and free breakfast, the pool had a sign on the door that read closed and we were told they didn't serve breakfast, although they advertise free breakfast buffet, also had a hot tub that was out of order as well as the ice and soda machine located on the floor our room was on, so we decided to not stay there.

NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA

It's a big room. The location is convenient. There is a turn down device after your ✔️ in.

Excellent hotel for the price! Room was very clean and beds were comfortable. Staff was very friendly and accommodating. Very happy and satisfied wirh our stay here. We will be staying at this hotel from now on as we make monthly trips to San Antonio from Missouri.

Everything was great up until checkout. I chose the pay at hotel option so I could pay in cash but the girl at the counter ran my card without even asking... Ruined most of my day. Other than that, not bad at all...

Upon checking out I forgot a nitric oxide booster I use for working out and to help regulate my high blood pressure. I called the hotel and spoke to an employee who said she would contact the GM and call me back. When she called me back she stated the GM told her the items had been thrown in the trash and it was policy anything with out a prescription label and/or open was to be thrown away. I explained there were three canisters. One was open and two were not, and all were in the original shipping box. The employee who I spoke to apologized multiple times and stated the GM said I was welcome to attempt to find the items in their dumpster. I pulled multiple bags of trash out and did indeed find the original box the items were shipped in. The open canister was in it and the two unopened were missing. I walked into the hotel to speak with the employee who I had spoke with over the phone. She then called the housekeeper on staff that morning. After about 10 minutes it was discovered the GM had discarded the box and taken the unopened canisters home with her. The employee then called the GM back and asked her to bring them back. The employee stated she worked at another hotel and at that location it was policy to keep anything left behind for 30 days. She apologized multiple times for my belongings being taken. This was very unprofessional for a person in a managerial position.

Our stay was nice and comfortable. Bed was big and comfy. Room was huge and clean. Smelled like they just remodeled it. The front staff (2 different ladies assisted me for check in and check out) didn’t wear masks which was concerning.

The Hotel stay was good, it could have been cleaner in areas such as the Luggage carts and the bathroom. Most hotel staff was friendly with the exception of the Morning Desk staff. They were rude

they did not have the breakfast bar open nor the pool. Wish they would've said that in the website