باراديسوس باي ميليا كانكون - شامل جميع الخدمات

Paradisus is gorgeous and they did an excellent job of cleanliness and safety with the covid issues. We had 5 rooms and a group of 11. The waitstaff and spa staff was very attentive and excellent. we had a lot of issues with reservations for meals and events because we couldn't get our app to work on our phone. The Reserve was wonderful, loved the amenities, but the regular front desk checkin area is very unhelpful and slow to respond. Beware check out takes as long as checkin and they won't let you leave and keep a credit card on file. No big deal - if you know in advance and are not trying to get to the airport! Beautiful property though and even with a fees hassles and issues it was well worth the trip!

Staff servers were amazing and the actual hotel was beautiful. I dId not care for concierge service. They kept trying to push us to go listen to their spiel on their new hotel “Circle”. We were on vacation and not interested. We were approached by multiple people daily. Once I wasn’t interested, they stopped being helpful. I wanted to rent a cabana for the day and they kept telling me how much free stuff we could get by listening about the new hotel. They never did reserve the cabana for us so they were out the money for that. We also paid for a luxury ocean front room, which we received but the view was blocked because all the AC units and exhaust were in front of us. The exhaust was from the restaurants so our room smelled like food and was so noisy we couldn’t have stood on the balcony to enjoy the scenery and breeze because of the noise and smell. Since the hotel was at reduced capacity, that was disappointing since it wasn’t full. Trying to get reservations for dinner was also a challenge and you had to basically make a reservation prior to arriving.

Best of cancun

Wife and I had a great time here celebrating our 11th wedding anniversary. We even got a free lobster dinner on the beach while there.

The staff was incredible, no complaints there. We had booked the Paradisus by Melia Cancun but the day before we're to leave 10-12-20 received an email telling us this one was closed due to the hurricane that went through. Understand, can't help that, they offered their other place Paradisus by Melia playa Del Carmen. It was my birthday and I didn't want to not do anything on my birthday so I took this option. Once arrived and checking in the lady offered a "VIP" accommodations for an additional $200 which included a jacuzzi (which come to find out almost all, if not all had them) and it would be in an adult only area. Then once we said Ok to the upgrade it went to $250 (access to the private beach area) we agreed (it was my 50th) once in the room which was very nice, I hear kids in the pool I went to look and sure enough. Love kids have 4, just wanted some time without. The private beach area was nothing more than some nice cushion recliner chairs with an umbrella which the first day were all taken by people that weren't suppose to be in this area we were told. The next day we reserved a spot and was able to use it but then we had to fight off a hungry racoon with the help from the staff from taking our lunch. They were all over place which I get it we're in their environment and they smell the food in the trash cans. The real problem was I believe they knowingly "upgraded" us to an area that we weren't able to use let alone enjoy. We won't be back to the Playa Del Carmen.

READ THIS BEFORE YOU BOOK HERE...this place is awful. After sending the hotel an email to see if there was any hurricane damage for our visit, they never replied to us but when we arrived, they told us if we'd like, they would move us to the same hotel in Playa Del Carmen. Well did we even have a choice then?? We were already there. I felt they were just lying to us, just to get tourism booming again and take our money. So trying to make the best of the trip, we traveled to Paradisus Playa Del Carmen. THIS IS THE WORST HOTEL EVER...DO NOT STAY HERE.. The management cares nothing about the tourist. They just want the money. Only a handful of restaurants are open, and the ones that are, are by no means 5 Stars, 3 at most. The food was average but the wait staff was really good. They have these animals roaming around the property called Coti's that look like a cross between a raccoon and a monkey. Well the first day out by the pool, one of these creatures stole my bag. I was advised by one of the staff and our pool guy David went above and beyond looking for it. Never were we told that this might happen and when we brought this to the security's attention, their only response was, you take a risk leaving your things there. WTH?? They know these animals are around and what they are capable of and not once were we warned or were signs up explaining. THis hotel is a joke then they have the nerve asking us to buy into a timeshare program. Really?? save your money...

The hotel was super dirty and had a terrible smell, the rooms had a terrible smell as well it smell humid. The fist day we got there the food was terrible and the drinks were super bad. There was only one good restaurant that was good, you could see people throughout the hotel complaining. The beach was super dirty full of seaweed. That hotel looked as if it had been close for months and had just opened. We fell ripped off by the overall experience and had a really bad taste of Mexico. HORRIBLE

En nuestra habitación no servia la regadera, no salía agua caliente y el refrigerador no estaba funcionando. Pero fuera de eso la comida y el servicio estuvo muy bien.

Hotel it’s beautiful but rooms totally need a renovation but other than that was great even during the pandemic

Great service. Nice people! Will visit hotel again.