سافي رويال لوكزوري فالي

No ac and water leaks. Stay away!

Horrible experience. Upon our arrival, there was a huge line. After all this, I realized that the manager was actually the one that assisted me with the check in so that’s nice. When I entered my room, it was HOT. As I was unpacking I thought it could’ve been me but it wasn’t. I went to grab something to eat. When I came back the room was still HOT. Called in, maintenance guy came and told us some bs. We left the hotel, came back and the a/c wasn’t working still. They gave me a hard time but finally gave us another room. In the middle of the night we packed our stuff and moved to the ‘new room’. Ac was finally working. It rained the next day at night. When we came back to the room it was full of water leaks. There was about seven of them!! I called the front desk and they wanted me to get another room once again in the middle of the night. Oh no! I couldn’t sleep. Had water leaks on both sides of the bed, at the top, in the other room, on top of me which woke me up, etc. Next morning as I go get breakfast, waitress had zero customer service. Literally followed me to the elevator to ask for my signature! I spoke with the manager which was nice but then again, that doesn’t compensate my horrible experience at this hotel.

Jesus, رحلة لمدة ليلتين, يونيو 27, 2022

تقييم فعلي لأحد نزلاء Hotels.com

Normal; not luxury

In general the hotel is good; the rooms are kind of dark; there is not to many light from the exterior to each room. The service was always in a hurry due the amount of people using the hotel. The location is great.

Juan Fernando, رحلة عائلية لمدة ١ ليلة , يونيو 25, 2022

تقييم فعلي لأحد نزلاء Hotels.com

Good experience. Very clean

Javier, رحلة لمدة ليلة واحدة, يونيو 17, 2022

تقييم فعلي لأحد نزلاء Hotels.com

La alberca no estaba en condiciones de uso , el horario no es el que mencionan

Kenia, رحلة عائلية لمدة ١ ليلة , يونيو 10, 2022

تقييم فعلي لأحد نزلاء Hotels.com

excelente servicio, muy buen desayuno, comfortable

Edith, رحلة لمدة ليلة واحدة مع الأصدقاء, يونيو 9, 2022

تقييم فعلي لأحد نزلاء Hotels.com

I paid for nice hotel but unfortunately was outdated the room was old furniture, doors, sinks etc

Abraham, رحلة عمل لمدة ٣ ليلة, مايو 4, 2022

تقييم فعلي لأحد نزلاء Expedia

Good

Jason, رحلة عمل لمدة ٣ ليلة, أبريل 28, 2022

تقييم فعلي لأحد نزلاء Expedia

The hotel is nice...but the rooms are very old and need to be clean..

Bertha, رحلة عائلية لمدة ٣ ليلة , أبريل 28, 2022

تقييم فعلي لأحد نزلاء Expedia

Great hotel, the best location.

Beautiful hotel, a little old fashion but pretty well preserved and functional. I fully recommend it based on its location in front of the best malls in Monterrey. The only disappointing (but minor) detail was that our reservation included breakfast for 2, and when we were already eating the waitress asked me for an upgrade since it was just for a “continental” one, and we were using the general Buffet (nobody let us know).

William, رحلة عائلية لمدة ١ ليلة , أبريل 16, 2022

تقييم فعلي لأحد نزلاء Hotels.com

Amazing hotel, excellent location, great staff and very friendly

jorge b., رحلة عائلية لمدة ١ ليلة , أبريل 2, 2022

تقييم فعلي لأحد نزلاء Expedia