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The hotel is dirty, no one is ever at the front desk. There was not a manager available when I needed to speak to one.

Location was good as the restaurants of West Hartford are just a short walk away. The property is undergoing some renovations, but to my eye, they seem to have been going on for awhile. I would guess it is in a constant state of "renovation". Wifi did not work and the solution provided by the front desk was a shrug of the shoulders. The television, while new, had lots of interference when used. From what, I have no idea. Window coverings did a poor job of keeping the artificial and natural light out of the room. Good thing we were really tired. Shower was fine. Not real powerful, but good temperature. Parking was convenient, but I think we may have been the only people staying, so it was probably much easier than usual. The lot didn't seem to large. Pretty much got what we expected. A room, a couple of reasonably comfortable beds and a shower. Don't expect much more.

Check-in is so fast so quiet I love this place very convenient

My one night stay at the West Hartford Motor Inn was excellent. I live in West Hartford and needed to stay there because of a big family event ..... if I had stayed at my house with many people, I would not have gotten a good night's sleep with all going on. I had an excellent sleep at West Hartford Motor in and was feeling great for the event the next day. MY stay was great and I will be back!

The only nice thing about the hotel was the man at the front desk, and I truly mean that with utmost sincerity. He was respectful and kind throughout our 20 minutes at the West Hartford Inn. Everything other than him looked like a disaster, unfortunately. The parking garage had electronics and other old hotel wear out in the open as trash, the elevator, while working, was just barely doing so. The room we were placed in had things that were left out, presumably from people before us, such as a plastic bag and essential oils, which had been spilled out on the table as we first walked in. The walls and floors did little to hide wires and pipes, and the wall heater had a block of wood that was detached from its base, exposing said pipes and innards. Worst of all, dead bugs were littered along the windowsill, and the air was putrid with the smell of tobacco. Suffice to say little cleaning was done in our room before we came in, and I didn’t want to stay in another room, God forbid it was in worse condition.

Terrific value and pet friendly. We had no remote control and the front desk sent someone immediately with a new one. Our one complaint is that the mattress, is covered in plastic so that it makes noise when you move around at night. Not a huge issue and we slept fine anyway. Satelite TV is very limited, no PBS. Lots of news and sports for those who prefer.

Served the purpose for the price paid.

Location was a factor for why we chose this hotel. But a short ride to a better hotel would have been worth it. The hallways heavily smelled of smoke. I was very disappointed in this given there were “no smoking” signs everywhere. The exercise room was outdated and also smelled heavily of smoke. Facility is old. The room itself was likely recently renovated and had some newer appearing fixtures in the room and bathroom. The rooms were small. There was shampoo and conditioner and body lotion but no soap. On the upside the wifi was adequate and there was Netflix available on TV. Unfortunately all the good was overcome by the smoke smell. This really made my stay unpleasant. I hope they do something about that. All in all I do not think I will stay here again.

The staff and overall condition of this hotel is quite poor.

Got info i needed at the desk about local business.