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Good location, but poor service and room quality

We were two couples staying at Windjammers in our early thirties. Looking for a relaxing beach holiday. Overall, we wouldn't recommend. We stayed in standard ocean view rooms. They did not look like they did on the website. The pictures on the website show a much more spacious room with two chairs and big beds. Ours felt more like a cave! There was a unit above with an internal door separating. This door was not very soundproof, so that was one problem! The furniture was all very dated and the room was small and dark. It just was not a comfortable place to stay! For example, there was just one bedside table. Little things sure, but they make a difference! The service was also lacking at times. Sometimes we had some really friendly staff, but at the restaurants by the beach, more often than not the staff just seemed a bit put out to help us and was often very slow! For the price and because it is supposed to be 4 star we expected so much more. For example, the glasses drinks are served out of are all plastic and stained yellow! The positives: - Spa was good we had a voucher included and took advantage and massage was really nice! - Beach is good! - Papa Dons on the hill is nice! Perhaps it would be better as a family location and when staying in a villa, but as a couple in the standard rooms, it was just quite disappointing and felt over priced for what it was!

Zak, رحلة لمدة ٤ ليالٍ, يونيو 23, 2022

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An awesome vacation

We stayed for a week and had a great time. Everyone was super friendly and helpful. Even though we did a few excursions nobody was selling them hard like they do at other resorts. The kids had a blast on the inflatables, the pool and the water sports. The restaurants and the food were excellent. We did a fishing trip and the chef cooked the fish we just caught later that day. In particular the beach service and water sports service was phenomenal. They had plenty of staff and they made sure you were taken care of. We definitely recommend Windjammer!

رحلة عائلية لمدة ٧ ليالٍ , يونيو 18, 2022

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Amazing place, amazing people

Absolutely amazing place. From the time we checked in with Karen until the time we checked out, our service and time there was exceptional. I felt like Karen went above and beyond to make our stay there a great one. Helen was the best server and made sure our every need was met. The entire staff, including the watersports team always accommodated our every ask. The rooms are very nice and updated. We had a slight issue outside of the resort’s control and they were quick to move us to another room even at full occupancy. Our favorite restaurant was definitely papa don’s. As a resort with all inclusive rates, that is the best value for food. Prices are understandably inflated and would not be affordable to anyone who considers cost.

James, رحلة عائلية لمدة ٦ ليالٍ , يونيو 12, 2022

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Weather was fab. Facilities inc watersports were brilliant. Beautiful villas.

I, رحلة عائلية لمدة ٧ ليالٍ , يونيو 2, 2022

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The property itself is fine, if you’re All Inclusive, it’s not really geared up for or appears to cater for other board basis’s, by that I mean no prices for drinks are shown on menus, no external menus for the Dragonfly restaurant for dinner. Facilities are good but if you want to get out and about you need to get a taxi, this is $20 one way to Rodney Bay and $10 to the main road, which we did on several days as we were on BB. I’d suggest going to this property only if you do AI and plan not to go out for eat n’ drinks in other places. Note it is hilly, so anybody with mobility issues may struggle, just my view as hotel offers shuttles that run from reception to rooms but lots of steps within complex. Breakfast offers a great choice and food is good, although service could be a little inconsistent and food in other restaurants was ok, would love to have seen more Caribbean dishes on the menu.

Pamela, رحلة رومانسية لمدة ٩ ليالٍ, أبريل 28, 2022

تقييم فعلي لأحد نزلاء Expedia

The staff is very helpful, location is wonderful, cleanliness and amenities is also amazing and they’ve all the facilities available for your perfect vacation.!!

MIKEN, رحلة رومانسية لمدة ٤ ليلة, أبريل 26, 2022

تقييم فعلي لأحد نزلاء Expedia

I traveled solo end of April. I felt very safe and the staff were so nice and welcoming. It was not crowded at that time and pretty quiet. The complimentary rum punch at arrival was a nice touch. Beautiful Mediterranean style villas. Some nice amenities including WiFi, beach towel, beach chairs, shuttles to get you around the property (there are steep hills everywhere), free fitness classes and activities, breakfast (i did not do all inclusive) and live music. The food I had at Dragonfly, Jammer's and Papa Don's (Italian) was delicious. I recommend booking a day excursion with catamaran to Sourfriere, mud bath, waterfall and snorkeling. I did not snorkel but it was still a lot of fun. I booked through a third party, Barefoot Holiday, who was my taxi vendor from the airport. NOTE: The closest airport is very tiny so there aren't many flights. The international airport is 90 minutes away. Expedia arranged taxi service to and from airport which was affordable and easy.

Nkiru, رحلة لمدة ٣ ليالٍ, أبريل 24, 2022

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This hotel is quite complicated for people with mobility issues like me- the villas are located on the hills and you need to wait for a shuttle to move around since its very difficult to access or walk due to the steep terrain- overall very nice place- beach was all covered in sea weed, not very nice

Claudia, رحلة رومانسية لمدة ٧ ليالٍ, أبريل 20, 2022

تقييم فعلي لأحد نزلاء Expedia

Beautiful location and facility. Many free activities included. Friendly staff.

William, رحلة عائلية لمدة ٥ ليالٍ , أبريل 19, 2022

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The staff are fantastic. Shuttle driver jimmy was our favorite. Dining was hit or miss. Dragonfly service was painfully slow one night, but the food was great. Dinner at jammers can be overwhelming if the bar gets rowdy, which it did at 7pm one night. A little early for the craziness at a resort that prides itself on family friendly.

Jeremy, رحلة عائلية لمدة ٥ ليالٍ , أبريل 19, 2022

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