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This resort is AMAZING!!! 10/10! All the staff & their customer service is incredible, genuine kindness and aloha spirit :) and the location is unreal, right on the water! All the pools are gorgeous with epic ocean views & service! saw some whales from the Cabana 🐋 but the most epic part of this place is THE MANTA RAYS !!! Definitely book ocean view or front for hours of front row view to the Mantas every night! Words cannot describe what a beautiful experience it is, the many’s rays & this entire resort is amazing! Also very clean, large spacious rooms, literally no complaints! It’s a serene peaceful energy, quiet, wonderful spa, really great food, many activities for free or discounted. The grounds are so nice with beautiful native hawaiian trees & plants, and many chairs to enjoy sunset right on the water. They’re also very pet friendly which is very rare. Recommend this place to all!! Best spot in Kona !!!!

We had excellent customer service during our one night stay. They gave us a free upgrade for the night from Mountain View to oceanfront. We had rented a house for our stay but flew one day early so needed a place to stay. This was an awesome choice. You cannot beat the view!

Beautiful property with matching views

It’s always great here

Enjoyed relaxing by the pool on a hot November day. Stay away from pool side restaurant/bar! The food was awful! Rooms are spacious, clean and comfortable although aged and out of style.

We stayed at the Sheraton during Covid. The hotel staff was amazing! Every single staff member that we connected with was professional and genuinely friendly, from the front desk staff, to housekeeping, to the wait staff. We were quarantined for two days waiting for our test results to come back. We had to have every meal delivered to us. With no opportunity to get cash, I had no way to tip. And yet we continued to get great service. Watching the manta rays at night from our hotel room was something we will never forget. It was so awesome. The hotel grounds was

I don't know whether Expedia put out bad information or whether it was the Sheraton, but the Expedia information about this hotel clearly showed that "Pet stay free." However, when I checked in, I was made to pay $25.00 per pet, and that is per day. That is an extra $50.00 for my two small dogs I didn't know about. In addition, the only food available on Sunday for dinner was at the bar. We were unable to have lunch the next day before leaving because they have no open restaurants on site for lunch and dinner during the week. Lastly, the bathroom tub was filthy. At first, I thought the tub looked so dirty because it was badly worn, but then I saw hair still in the tub from, I'm assuming, the previous guest. Thank goodness we were only there one night so I could wait until I got home to take a shower. The beautiful views could not make up for the hidden pet charge, the lack of food choices, and poor upkeep of the room.

Stay was excellent wish I wasn’t charged extra for a later checkout since the hotel wasn’t busy

Roaches in the room very outdated water leaks zero amenities available even though the webpage said there was during covid time. No room service no restaurants no bars.. bed was comfy though!