سنو كينج ريزورت هوتل آند لاكشري ريزيدنسيز

Nice place, great location and clean. But lacking Customer Service and knowledge of those services. Lost my booking and had to wait for a room, room wasn’t fully stocked after receiving. Had reservations we missed at a restaurant waiting over an hour for a shuttle and the ski lift actually closed down without anybody else aware. The day we planned on skiing we couldn’t get lift tickets. Most of this I think from lack of staffing and knowledge with the Hill Climb event taking place. But why wouldn’t you be prepared for a big event wknd and also close down the ski resort after?...

Hotel added fees for amenities. No free coffee in lobby. swimming pool was closed. Staff was very friendly and professional. Location is excellent and convenient to Ski shop and Snow King mountain skiing. Easy check-in and check-out

No hand towels or wash clothes in room....didn't bother to ask for any--was just there one night and made due w bath towels. Very friendly, helpful staff. Food terrific in the bar and restuarant. Pool out of order but wasn't interested. Hot tub was fine.

We were very excited about our stay at the Snow King Resort. They advertised a free ski shuttle, and had a nice big hot tub and heated pool. While we had a great trip, the hotel definitely fell short from our expectations. After our first day the hot tub and pool were closed and didn't reopen the whole time we were there. Very disappointing after cold days of skiing to come back to no hot tub. The ski shuttle only ran at 7:30am and 8:30am to the mountain and then one shuttle at 4pm headed back to the hotel. It was first come first serve and every time it was a struggle to make it on the shuttle. It also was impossible to enjoy apres skiing in the village with the one shuttle time. Finally, the hotel staff said the shuttle would take us to town and to call when we needed a ride back up until 10:30pm. Multiple times within the time frame they promised, we were unable to get a shuttle to/from town and had to uber. Seemed like they just work when they please.

Great stay at this resort! Loved the fireplaces! Especially the one it the restaurant! Truly special!