هوليداي إن إكسبرس آند سويتس وايت هايفن - بوكونوس

There was no heat in the room and when we called the front desk we where told the manager was aware of it and they had no other rooms available yet on hotel.com they had three rooms available. It took almost three hours for them to get a technician out to look at the unit juat to say heater elelment was broken which we told them. They offered us blankets for the night and said they would comp our room for the night but they had to wait and go through hotels.com since thats how we booked. When we left i asked for a reciept got told i cant have one since i booked on this site

Pool and jacuzzzi were a bit dirty... you could hear oncoming traffic from the highway right next to our hotel... and the people that were right above us where jumping and making too much noise... the hotel was ok parking was onsite...

Staff was helpful and friendly. Room was big, comfortable and clean. Had breakfast available. Was right on the highway so did hear some of that traffic noise, but overall was happy with everything.

Last minute trip. Clean hotel, room was quiet and in good condition

We though the room was very nice - shower was small

The Staff were very nice. Breakfast was disappointing. Although they tried rather than nothing at all

Had to cancel due to a family member on his death bed. Hotel would not return any of my money. Will not use hotels.com or holiday inn again.

Nice and clean room. Very friendly check in staff. Bed and super comfortable, did not want to get out of bed!!!! Awesome stay!

Honestly, one of the nicer rooms i have stayed in around this price range. Room was large, tons of space, comfortable, and everything worked. Only issue was breakfast. This is ONLY because of COVID. This hotel handled it far better than other. Had way more selection than others ive stayed in during COVID so they did handle it well. I do wish there was more but its really not their fault. If looking to stayed in the area, would definitely recommend this one