إمبوريو كانكون

It was an enjoyable stay

I got to Cancun rest late due to flight delays. I got a cab to Emporio. The receptionist was very nice and thoughtful. I was tired and frustrated. He made the check in process so simple. I was only charged $3 American dollars for incidentals. I will stay at this property when I return to Cancun.

Excellent location and beautiful place

Ok, the property is good, they're building right now so even in its torn down state I'd still say it's a 7 out of 10. The good is location. Not the best beach but centrally located on the hotel strip. It's close to the airport. The room was also a 7. Small but fine. Mold around the ac unit and hard beds but nice pillows and the ac was cold. Stop that's just condensation mold they should clean. They have motion detectors app if you're not in the room everything turns off. I dig it but they would sometimes think we weren't on the room when we were. The tv had some channels, most in Spanish and the volumes on each channel were drastically different. The pools were adequate and the kids pool was always busy but looked fun. The gym was very small and always packed. 7 people filled up the gym, so don't expect to train during your vacation. The restaurant offered good food, also a 7. Nothing about it stood out but it was good food. Here's where I'll tell you the bad. Service is horrible. Everyone seems like they hate their life and job. I tipped often and you could tell they needed it. No one tipped there. Overworked kitchen staff but still i felt uncomfortable by their attitude. Front desk was the same. It was like the staff wanted to only play the part of being top notch but hated every minute of work. Honestly, everyone seemed really upset so there wasn't anyone to complain to. The attitude was everywhere.

Over priced for what you receive.