إتش10 روبيكون بالاس

Stay here if you like your bed hard as concrete

Lovely hotel only €5.00 into town by taxi great staff really polite & professional good listeners but failed on more than one occasion to act upon my requests. I made it well clear before travelling for provision of halal food items for breakfast and was promised it would be noted to the kitchen management. When we arrived nobody had a clue about my request.. The staff blaming the restaurant management and the restaurant blaming the reception either way we was told at the hotel that there where no halal option although their menu did have vegan sausages..! My biggest concern for me personally was the bed, the matteress was way too hard I had 2 bad nights sleep before I requested a mattress topper, although it helped a little.. my sleep wasn't much better for the remainder of the stay and was such a dissapointment.. on top of that not to be given a gown or slippers but only to the premium rooms I find that belittling when your staying at a 5 star hotel as I believe everyone should be treat equally I requested them and got them but reminded by staff that I'm not supposed to have them then comes the spa facility I had to pay €15 to use the indoor swimming pool with was like any other swimming pool in England but only difference it was salt water from the Atlantic.. no children are allowed after midday in the spa and outside pool shuts at 6pm which I wasn't made aware of, the bar was full of roudy people with loud music therefore nowhere to have a quite chill time

Afsana, رحلة عائلية لمدة ٥ ليالٍ , فبراير 14, 2022

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If you want a genuine 5* experience this is not the hotel for you. As a 4* the laundry list of faults is fine, and there are many guests who come back year after year. We won’t be though. It would be best to compare the experience to a mid range cruise. Everything is on a grand scale and suffers as a result. Long queues for reception, with battle weary staff, chaotic breakfasts with cold food and self service coffee machines. The food in general is inconsistent, and has many rules owning to the mix of guests staying on different food plans with different coloured plastic bracelets around their wrists. If your prestige that’s a grey bracelet with access to an a la carte restaurant for breakfast and lunch, if you’re a blue bracelet that’s access to various cafes and bars but you can’t take the food away, and regardless of meal plan room service and red cupcakes are extra. It feels like post covid this place is suffering, teams seem understaffed - we had one turn down service in 10 days and corners have been cut: Only a subset of the swimming pools are heated, and not to a temperature that made it comfortable and budgets for maintenance are clearly limited. We were upgraded as our initial room looked directly over people sunbathing on the pool deck, and this seems to be a standard tactic to placate guests leading to long queues at guest relations.

Mark, رحلة عائلية لمدة ١٠ ليالٍ , نوفمبر 1, 2021

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Great location but they need to increase staff

Edward, رحلة عائلية لمدة ١٠ ليالٍ , أكتوبر 10, 2021

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Not a five star property. Looks amazing in photos but on closer inspection you find that it’s quite worn and tired in areas.

Neil, رحلة عائلية لمدة ٧ ليالٍ , أكتوبر 8, 2021

تقييم فعلي لأحد نزلاء Expedia

This place is not ready to be opened yet as staff at reception and in the restaurants appear to be in a very bad mood and are rude to customers. The gym administrator obliges you to wear a mask while using the gym including running which is dangerous and against WHO recommendations. The telephones in the rooms did not work so you have to walk to Reception across the resort to get things for the room (e.g. iron). There is a permanent queue at Reception while the Concierge is permanently absent. The Reception think they are there to market the hotel services so spend time trying to sell you them. Save yourselves some money and book somewhere else!

Valentina, رحلة رومانسية لمدة ١ ليلة, سبتمبر 8, 2021

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The best hotel that I’ve ever been ! Such an amazing stay. The outdoor area were splendid, swimming pool was huge, rooms were clean, spacious and charming. And mostly the breakfast and dinner were outstanding !

Charlene, رحلة رومانسية لمدة ٢ ليلة, يونيو 18, 2021

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Beautiful Hotel with great spaces. We enjoyed the swimming pool and the terrace bar as well as the animation for the kids even though miniclub was still closed. Restaurant Janubio was not a 5 star neither for food or service especially at dinner.

رحلة عائلية لمدة ٤ ليلة , يونيو 3, 2021

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It is a very good hotel for families with children but with few downsides are the the Wi Fi in the room does not work at all & not much choice to choose in breakfast but overall very good. Swimming pools are nice & clean. Entertainment at night is not great but was ok to sit in the bar for couple of hours

bharti, رحلة عائلية لمدة ٣ ليلة , أكتوبر 29, 2020

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A lovely resort hotel

Definitely a 5 ☆ experience. Thank you.

Natalie, رحلة عائلية لمدة ٦ ليالٍ , أكتوبر 26, 2020

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Garden’s were stunning and well maintained, the outside of the property was attractive in appearance

رحلة رومانسية لمدة ٧ ليالٍ, مارس 3, 2020

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