كاساندرا هوتل

The hotel is older and needs an upgrade but some good points for a traveler to consider....1) proximity to Skytrain which is 10 min walk away. All of our excursions were a 30 min ride on the train with no need to transfer. The #19 bus drops you off directly next to Harbor Cruises/Stanley Park with no need for transfer but takes a little longer. The hotel is one of the cheaper ones in Vancouver. 2) lots of decent restaurants and teashops to eat at near the hotel. The Bao bakery has the best steamed buns I have ever tasted (I'm from LA so its saying something) 3) Hotel looks rundown from outside but the rooms are very clean and the beds are suprisingly comfortable 4) two Asian markets are within walking distance one on Kingsway , the other on Joyce-Collingwood street next to the train. Buy fruits and snacks. No need for a car rental. Take the train/bus , save money. Only pay $25USD for taxi to Airport. I will stay here again in the Fall. Their gym was under renovation and their Jacuzzi wasn't working during my stay. Their dry sauna worked fine but you have to turn it on approx 1 hour before use.

It was not very impressive from the street view and the lobby was not impressive. The room interior was clean and very nice and improvements are in process. It is a little dated at this point but in a very clean condition. My one issue was that the heating/cooling system could not be put in a mode where the fan would circulate constantly and since temperatures were middle for heating/cooling needs the room seemed stuffy.

I’ve stayed here before and it was actually not terrible. I was pleased with the overall stay for the price. This time I was horrified. Black mold in all the rooms, cigarette burns in the carpets, rats in the hallways. Towels are the size of a hand towel. Tv didn’t work, neither did the elevator. Could never get a hold of the front desk after check in and we called several times. The guy at check in had no idea what he was doing and tried charging us a $25 fee to check in. Then refused our method of payment for deposit saying cash only. We weren’t told any of that prior to check in and didn’t have these stipulations at our previous stay. The manager laui (spelling?) was fantastic. So kind and helpful. She waived this unreasonable fee and accepted our method of payment no problem. Not sure what was wrong with that other guy. We were apparently upgraded to better rooms for free as there were three rooms in our party but the room we stayed in before was 100x better than this one. Our friends room had no carpet under the bed it had been cut away. Sheets were dirty, there was stains and burns on the carpet and almost a 1/2” thick mildew growing on the windows. Probably won’t end up staying here again unless we are on a tight budget or everything’s sold out everywhere else.

My first impressions of the hotel was "oh God, GPS please redirect me to ANYWHERE". At check in they did NOT tell me that it would take 3 to 5 business days to get my deposit back, not to mention they released it late which made the process about 7 business days. When I got to my room, it was completely out-dated, its 2017 everyone has flat screen tv's. I complained about my room and asked about a refund, and the receptionist did try to do me a favor by "upgrading my room for no extra cost" and my God... why did she do that. Yes this room had a flat screen tv, but apparently someone "lives" in that room... the bed was extremely hard and uncomfortable, the bathroom was disgusting; the toilet had residue (visually) in it like it has not been cleaned in a few months, the towels were pre-used, not to mention I found a crack pipe or snorting pipe on the couch in the room. What was also quite alarming was in the room across from me you could here a guy screaming and physically abusing a woman, and the receptionist found it amusing... I felt I was being a tad bit dramatic, until night fell and I ran into a few other people and they brought the exact same issues to my attention, that's when I knew! Not to mention they charge you to use their Wi-Fi, and the parking is ridiculous!! I booked this hotel according to what I saw and boy... looks are truly deceiving! I have never read or wrote a hotel review until i just recently experienced the Cassandra.... let's just say I learned!

I stayed at this hotel with 2 friends for a night. The beds were very comfy but we saw a questionable white splotch on one of the bed skirts that certainly was not from us. Rather gross. At check in we had to authorize 250$ as a deposit on the room. That was fine. At check out the lady had to go and inspect our room, which was odd but fine. We were only there for about 8 hours and used 2 face towels. She came back and suggested there were stains on the towels. I asked if they were the face towels, and she said yes. Obviously this was face makeup so I told her, and she questioned me on if it would come out. I was quiet shocked at that and confirmed yes it would come out. After hesitation she finally released the hold on the 250$, which also apparently takes 2-5 days to reach the credit card. Not an issue for me as I have a high credit limit but it could be for someone who has a lower limit and needs access to those funds. Was okay for the 8 hours we spent there but I wouldn't want to spend more than that, and give yourself a good 20 mins or more to checkout as well. Especially if there is a line up.