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Lovely hotel, close to all the bars & restaurants

Rebecca, رحلة عائلية لمدة ٧ ليالٍ , فبراير 5, 2022

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A Bed Bug Haven. I went to the property with my family. I was given a room which had pubic and head hair left of the previous guest in the bath tub.The microwave was smelling and had cups of tea left from previous guests. I complained to the Reception around 9 pm but received no response, Then I went to the reception and showed the pictures of the dirty apartment only to be told that I will not be able to move to a new room because other rooms are also unclean and also my room cannot be cleaned until the next day. We had the most tortutous night with a 3 year and 9 yera old child. In the morning, I was told that I cannot change my room and the room will be cleaned. I then sent an email to the Hotels Supremo whose name is Sergio Sampedro. I was finally given anothe room which again had ants in the kitchen area. I asked to meet the Supremo Sergio who maid me wait 30 minutes. I finally saw him and asked him to talk to me. He refused to acknowledge what I had to say and said that nothing will be done and refused to even look at the pictures or send someone to the room. They even refused to refund my money. I was forced to go back and clean the new room on my own. At night whilst sleeping,my children and I got up with red marks. there were bed bugs and yes actual visible bed bugs. With a 3 year old child, I called the reception only for no one to pick. We then slept on the floor. Please avoid this hotel

Ronny, رحلة عائلية لمدة ٣ ليلة , ديسمبر 29, 2021

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Lovely place

Lovely location,great staff and rooms cleaned daily

Paul, رحلة عائلية لمدة ٧ ليالٍ , ديسمبر 8, 2021

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Very comfortable

First time in hotel and impressed with room size and comfortable bed. Came with large group who all commented it was good hotel and well priced

Mark, رحلة لمدة ٣ ليالٍ مع الأصدقاء, نوفمبر 26, 2021

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All round great hotel.

We have stayed at the hotel numerous times over the past few years, so would normally know what to expect. Prior to arrival we had read that some hotels were lacking a little after covid as they were trying to cut costs. We were expecting the same, in fact the opposite would be more truthful, the hotel was at full capacity, but it didn’t feel busy, the staff are still as unbelievable as ever, nothing is too much. The rooms do look a little dated in places, but in the background a programme of upgrades are going on, so that will soon be rectified. The animation team are always fantastic, their energy is catching.

Gareth, رحلة عائلية لمدة ٩ ليالٍ , أكتوبر 26, 2021

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Excellent location

Room very spacious and great location

Valerie, رحلة لمدة ٣ ليالٍ, ديسمبر 6, 2020

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Great Stay. Shame to Leave

We have stayed in a few places in this area and found this to be the best value for money so far. This was during the pandemic so not sure how prices compare to normal. Also there was obviously a focus on cleanliness so I cannot really say if this is normal. We were self catering so didn't use restaurant. Staff seemed friendly enough. Room was a good size. I would certainly stay again if it was within my budget.

Lee, رحلة لمدة ٤ ليالٍ, ديسمبر 5, 2020

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wish I was here

Only a short stay but would definitely recommend this hotel. Staff lovely bed comfortable. Very clean and all protection in place.

Brian, رحلة عائلية لمدة ٤ ليلة , يوليو 19, 2020

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Our stay at Elba Castillo San Jorge & Antigua Suite Hotel, we arrived and had booked a deluxe room with sea view, we had contacted the hotel well before our visit and sent “ Hi we are celebrating our **** wedding anniversary with you, could we please ask for a high room with nice sea view, non-smoking, two separate beds or queen size, thank you so much, we had a reply acknowledging this. When we arrived late on a Saturday evening we were given room 1245 we went to the room which was a fair bit away from reception and found it to be a twin bedded room with a balcony facing another balcony about 5M apart, they had left a bottle of cava though. We returned to the main reception and after a lot of dialog ended up with a deluxe sea view on what was essentially the ground floor room 1133, (found out over the next couple of days that rooms at each side had smokers on so we could not enjoy our balcony one bit), we did go back to reception and complained yet again, they said they were full, but we did not believe them you could tell by walking around the hotel, that it was not full. We were by now very tired and fed up, this is the 1st time this has happened to us, as we always contact the hotel well in advance and a couple of days before we leave the UK. We complained to reception staff again the next morning and the next morning, until eventually on 3 days later we were given room 1311. Reception said they would have room available on the Monday, then this changed to Tuesday at 13:0

رحلة رومانسية لمدة ٧ ليالٍ, فبراير 29, 2020

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Top Class.

Lovely hotel in a great location and staff are all amazing and friendly – really couldn’t do enough for you. I have stayed here for many years and the majority of the staff are now friends and welcome you back each time with hugs and kisses, I have no issues recommending this hotel to anyone thinking about booking it. I would advise a sea room in the Antigua building if you can get it.

David, رحلة عائلية لمدة ٥ ليالٍ , يناير 16, 2020

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