هيلتون جاردن إن توبيلو، ميسيسيبي

We chose Hilton because your website states the restaurant and bar to be open. Upon arrival there were signs in the lobby stating limited single use menus. When we tried to get those we were informed that the restaurant and bar are COVID closed. Also at check in we requested a 4AM wakeup call as my cousin had a 5AM obligation. That call never came and after further inquiry the call was never even written down. The room location itself was also less than desireable. Why would anyone place single older adults one room away from the crowded and noisy pool?

The hotel is actually nice but i prepaid for breakfast and that day there was none. Not only the hotel didn't apologize but still charged me with breakfast and when I complained with Hotel.com, the hotel insisted they had breakfast that day. So nice location, terrible staff, won't go back. This said the two person I had a Hotel.com were both helpful and courteous.

Not what you would expect for a Hilton Garden. My room was in rough shape.

We were just in and out. 11pm to 7am. Traveling home and needed a little rest. Property was convenient. Clean enough. Bedding was good. Bathroom and furnishings were pretty outdated and worn.

The service was the hands down best service I’ve ever had at a hotel. The rooms very nice and clean also

Very nice place yo stay and it was close to everything downtown.

The hotel is OK for the price but is probably in need of refurbishment. The beds were on the hard side which some guests may like. The staff were very friendly and welcoming.

Asked the front desk to clean my room and replace soap bars and shampoo but they never did. Saturday morning check out clerks girl argued with me about a copy if receipt. Come on people train your clerks to give receipts regardless of how and where they booked from. Period

Kim was the best! I had made a mistake and she helped fixed my situation quickly. She was happy, helpful, and caring! The hotel wasn’t fabulous, but it served it’s purpose.