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The whole time we were at the hotel, the service and friendliness could be considered as absolutely non existent. I would not recommend this hotel to any of my friends or family. They even tried to charge us for sending complimentary water to the room.If we had not paid in advance we would have left the hotel the following morning.

There was construction outside my window that was supposed to start at 8am, but started earlier both days. Not much they could do about it, but ideally, a different room should have been offered

Excellent customer service. The door man Orlando was phenomenal and made it a point of getting to know guests.

i took my seven year old grandchild and we had the best time. your employees and very helpful and helped me make alot of good choices because they are very educated on new york and what people would like to do and see there

Skipped one night of stay, I came back my carry on bag was gone, resolved in an hour, but for me no reason it happened.