ميركيور سانتياجو سنترو

The personal is not very polite, the design is good on the lobby but not in the room, the swimming pool was closed when I was there and there were remodeling work in the middle of the night (3 am) very noisy just upstairs my room!!!

The quality of the food was not good. We organized a conference for more than 100 people and the a/c did not seem to work, it was too hot. They tried to fix it but without results. No bell boy available. Fortunately, I had no problem carrying my luggage but imagine if you are not. Personnel in general is friendly.

Room was ok. Disappointing for the price and what the photos showed.. Shower door leaked, getting the bathroom floor all wet.

The staff was great, very helpful and kind, Restaurant and reception, food was amazing and breakfast was awesome

Good ubication but the carpet on the room has a lot of stains and give a dirty aspect and not free parking

Location of the property was good and no noise inspite of being on main road. Staff at reception was not friendly.

The hotel was in in central downtown and within walking distance of many of the “must see” sights. It was also just around the corner from the Santa Lucia metro station. Staff were all very friendly and helpful. The only downside to the property while we were there was that they seemed to be working on their “pipes” while we were there and often could hear this constant banging on the pipes like it was just over our room and I did end up having a freezing cold shower one afternoon when I returned from a tour because there was no hot water.

Public ares we’re nice. Rooms and halls desperately need renovated. Stained carpet in halls and rooms. Fixtures rusty and broken.

Gas leak, black out, no hot water, bad service, unhappy staffs

We happened to be there on the night of thr women's day march. Spent a couple of hoursvwatching the spectacle from the patio, the hotel took good security precautions and we never felt ourselves in any danger.