رينيسانس بروفيدنس داونتاون هوتل

Nice Thanksgiving getaway

Our room was magnificent--large, high ceilings, great view of the RI Statehouse through the large window. The bed was like sleeping on a cloud; the room was very quiet. The bathroom was large and thoughtfully-lighted. Hotel personnel were uniformly helpful and courteous. Maid service was fine, when it came, though timing was a problem as the maid didn't understand English. Though only a couple of blocks from downtown, the hotel seems a bit isolated, perhaps in part because it's on a hill.

The hotel is great! I'm a regular client. Some of your staff are great: The front desk and housekeeping. Some really need additional customer service training. The wait staff in the restaurant especially need help. I won't eat there again. There is a gang mentality that is off-putting... As a single woman I felt neglected, as if I was less important than other guests. While I enjoyed some room service, I will go out to eat more in the future. As you know, Providence has great restaurants, so I would advise you to take this seriously or you will likely loose more customers. The valet service is very sketchy - and not very professional. Chatty, not as responsive as needed. They definitely need additional customer service training.

It was great, everyone was pleasant and the rooms were very nice and clean