ريلاكس المطار

Upon arrival the hotel was closed and I was directed by security to a next door hotel. That Supposedly was taking clients from the closed hotel, but it was Booked all the way. I am very disappointed.

Booked for one night between flights. For this kind of purpose is a good hotel, good shuttle, clean, reception sometimes too busy!

Nice and clean place. Breakfast was really nice. Room was spacious and clean.

The manager showed concern about my complaint and showed me that she cared about the costumer well being

The overall process for checking in is a drag. The amenities weren't all working properly: cold water, telephone, room verification before check in..

The staff I was assisted by was exceptional and showed a great degree of professionalism especially from Saadia in the front desk, and Zouhir with the bell desk. The hotel in the other hand was ok. The Tv was old and the image quality was very bad, they had a survey sheet but no pen to fill it out with. The shower head was not properly installed and kept turning from the water flow. The water header for tea was also not working, but the most disappointing thing was not having a prayers room.

We stayed one night after a long flight before moving to our next stop. For our purpose it was perfect. It was comfortable and clean. They had a free shuttle to the airport from where we got our train for the onward journey.

Great staff specially guest relation Elsaadiya , shuttle very easy to find ,every 30 minute , check in very fast and efficient, room are great ...excellent airport hotel comparing to others worldwide. Great value for money.