ريو سانتا في أول إنكلوسيف

Food was horrible and the location to town is not ideal but we mainly went to drink so we were happy with the bars and being next to the beach

I feel discriminated but the front desk and customer service people. If you are expecting a good service for a “5 stars” hotel do not think that way. The hotel rooms smells like old hotel with bad sewage service . Ive notice ALL the room had LED TVs but mine wasn’t . When I requested if they can change the tv or the room they denied it and their allegation was it’s like a random issue who gets the old 90’s tv or the flat screen. Specially when you travel with kids and they want to hook up their video games. This is not my first time staying at the Riu , I’ve been in multiple places around the world but this experience make it feel like the last time .

Our stay at Riu was great!

Everything was great except for the food. The food was really disappointing minus breakfast which was the star of the show. We ended up eating in town 3/7 nights we were there. The drinks are good but any of the mixes they use (think margarita, daiquiris, pina coladas, even the orange juice) are all extremely sugary so beware what you order - we had a lot of 4pm hangovers due to the sugary concoctions they made.

This is our 2nd trip to the Riu Santa Fe. The food was terrible this time. I don't know what they've done but it's not a good change. And when I pay extra for a Sea view and I get nothing but construction outside my window it ruins your whole vacation. The construction went on from 7am to 9pm every day.