كيجالي سيرينا هوتل

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castro, رحلة لمدة ليلتين, نوفمبر 4, 2021

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Good staff, pool area and breakfast. Definitely needs some upgrading as it shows it’s age. USB ports in the rooms would be great and the beds have seen better days. I could feel the springs digging into my hip. Lots of repairs needed with knobs, cabinet doors coming apart when you touched them. Could be an awesome hotel but not 5 star or worth the money as it currently stands.

رحلة لمدة ٣ ليالٍ, يناير 12, 2020

تقييم فعلي لأحد نزلاء Expedia

The air-conditioning in many rooms is not adequate. I love this hotel and have stayed there many times over the last ten years. But have noticed that other friends who stay there are leaving due to the problem of poor A/C in the rooms.

رحلة لمدة ليلة واحدة, يناير 12, 2020

تقييم فعلي لأحد نزلاء Expedia

Pleasant ambience and affravtive pool Good food alternatives

رحلة لمدة ٣ ليالٍ, يناير 1, 2020

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Fantastic Stay

Well-maintained and beautiful property. U-shaped building with a lagoon-like pool area in center. Comfortable and clean room and bathroom, with generous-sized products, bathrobes, and slippers. Fantastic staff that responds in very timely manner. Breakfast is a spread of Western, Indian, and African items, with a made-to-order egg station. Also had an outstanding thick and juicy T-bone steak, available on à la carte menu, as well as through room service. Had a fabulous massage in the spa, and sauna and jacuzzi available to guests at no extra charge. My husband and I also had side-to-side pedicures in the salon, which include a 15-minute full leg exfoliation and massage that put my husband to sleep. This will now always be our home in Kigali.

Veronica, رحلة لمدة ليلة واحدة, يناير 1, 2020

تقييم فعلي لأحد نزلاء Hotels.com

Better than the Ritz

Beautiful and well-maintained property, with rooms looking onto a central, lagoon-like pool area. Amazing breakfast buffet with every type of cuisine imaginable, and cooked to order eggs. Every day they managed to serve the sweetest pineapple imaginable. Comfortable room, great bathroom with plentiful products, large bath towels, bathrobes and slippers. I had a wonderful one-hour relaxing massage in the spa, whose facilites, such as sauna and jacuzzi, are available to all guests. We also had side-by-side pedicures in the salon that included--at no extra charge--full leg exfoliation and massage for about 15 minutes, which put my husband to sleep. We also enjoyed the thick, juicy, and tender T-Bone steaks. Can order off the menu, or from room service. All staff is well-trained in politeness and hospitality and looking after the needs of guests, and all requests are satisfied in a very timely manner. For example, our room got really hot one night, we called the front desk at 11:00 p.m., a technician arrived promptly, checked it out, and went on the roof and got the AC fixed in minutes. Stay here if you want to be pampered.

Veronica, رحلة لمدة ليلتين, ديسمبر 29, 2019

تقييم فعلي لأحد نزلاء Hotels.com

Serena Hotel - Kigali

excellent Property and amazing and very courteous staff. A jewel in the Serena chain.

رحلة عمل لمدة ٣ ليلة, ديسمبر 20, 2019

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Had an amazing time at the hotel

Temwa, رحلة عمل لمدة ١ ليلة, ديسمبر 19, 2019

تقييم فعلي لأحد نزلاء Hotels.com

From the time we arrived, to the time we left, the staff and amenities were top notch. I would definitely recommend the Serena.

رحلة رومانسية لمدة ٤ ليلة, نوفمبر 4, 2019

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Comfortable hotel in the central area of Kigali. Our room was very quiet even though it was just above the restaurant. They have a pool which was not very clear so we didn't use it. Front desk service was good; restaurant staff, especially at the breakfast restaurant was excellent! Breakfast buffet was excellent as well, lot's of choices.

رحلة لمدة ليلتين مع الأصدقاء, أغسطس 29, 2019

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