رويال ديكاميرون لوس كابوس أول إنكلوزيف ريزورت

Great location and Great staff ! Cleanest Hotel I've stayed !

It was our first time there. Staff was very friendly and accommodating. We were a little confused with tipping. Web page said all inclusive includes gratuity. We tipped a dollar or two and then saw a couple of people tip too. Wages there are very low. $8 a day. Staff was very appreciative. Hotel rooms could use a little more TLC and maintenance. Over all experience was good.

Booked last minute 3 night stay with my adult daughter. The resort says 4 star but I say 2 star. The food is only edible in the buffet. The one restaurant has Overcooked everything and extremely SALTY! There were very few bars and always lined up! The bars are very limited in variety of liquor. You can only get wine with dinner??? Really? And they ran out of Mint every early afternoon for my Mosquitos. If your a Martini drinker ... forget it! After 10pm all bars closed except for the disco! Unacceptable if you don't want to be in a closed in room with extremely loud music and was Added as an after-thought! The resort is appealing at first but it's out dated and doesn't take advantage of the beautiful views and surroundings. You feel like there's no services at all! And once again after 10pm it's a ghost town! Also the wifi is extra which in this day and age it should be a must to have included! It's an extra 12. 00 per 24 hours ... overall I enjoyed my daughters company but expected more if the resort!

I forgot to add my son to the room and I ended up paying triple amount of dollars for him to stay with me. I felt they overcharged me because I am a tourist from overseas.

We were very disappointed with the WiFi. There is NO free internet available within the resort so you're forced to pay the $10.00 usd per day, or leave the property to find a coffee shop or similar that provides internet. The elevator is currently out of service, which was not mentioned Anywhere when reading the hotel's website, or during booking. Quite often we travel with an elderly parent (lucky that he was not with us this time). He would not have been able to navigate a 3 story resort without the elevator (all 3 levels are required between the lobby, restaurant, pool/beach). There are also stairs with out handrails (Yes. I know it's Mexico), just thinking of limited mobility. The resort itself is a beautiful, well maintained resort, but that falls short when the restaurants & bars are under staffed having the waiter having to clean & reset tables when there's not enough of them to keep up with even general requests. They were literally "running" around the restaurant trying to keep up which made for an uneasy feeling when trying to enjoy a meal. Most of the employees themselves were hard working and pleasant. We also found that there was limited food choices, and the ones that were there were quite popular and ran out mid service. There were other items (butter in the restaurant & limes & mint at the bars) that there was a constant shortage of. Good evening entertainment.