بيست ويسترن بلاس هوتل يونيفرسو

We only stayed for one night, as we moved on touring more of Italy. My only complaint was that many things in our room didn't work/were broken. They had a plastic shelf that held our toiletries and it came unstuck from the wall, is seemed like they used a double sided adhesive and it no longer could support the weight. The shower gel had broken and emptied entirely on the floor. Not a big deal, we didn't need it and cleaned it and went about our stay. That evening we noticed our towel warmer/radiator didn't work. We asked the front desk for help with it but they couldn't offer much assistance, just seemed shocked because they thought they all worked, we asked them to send someone up just to make sure we we're using it correctly, but nobody came.The next morning I went to open the window and the entire window came out of the wall from the top, luckily I caught it it time so I didn't take on the entire weight, my husband came and helped me get it back in place. I am glad I was opening it slowly because that could have been a bad accident. We informed the staff upon checking out, they didn't seem too shocked, but that could also be because we don't speak Italian. They did say sorry and were pleasant, but they didn't seem to be in the mindset to get anything fixed. Be careful opening your window!

Extremely counties staff, not a typical Italian attitude.An American chain with totally positive American attitude. Staff is trained well to look after the guests

Hotel was in a great location - easy to get to Rome's sites and close to Termini station. Hotel itself was great - staff was helpful and friendly, hotel was clean and had good amenities.

This was our 5th different hotel during our Italy tour. It was by far the best. Very comfortable, lots of space in the room, and a very nice bathroom! It was near the train station and we were able to walk to all of the venues we wished to see, including the Colloseum, Trevi Fountain and the Vatican.

Very nice hotel. Close to the main streets