بيست ويسترن بلاس هوتل يونيفرسو

Nice hotel, some rooms have balconies. Very convenient if need to be close to station. Good price for location.

Fantastic, clean, comfortable room. Easy walk from Termini. Nice location for S. Maria Maggiore and National Museum, Baths of Dioclesian. Restaurants in area not the best, but OK.

Don’t trust Gxxgle direction function. I followed their direction and was very upsetting when I walked through the rough narrow streets to the hotel. That made me worried about my choice of Best Western. Fortunately, the receptionist and lobby relived my worry because of the warm design and service. When I walked around after check in, the walk from Terminni to the hotel can be so easy and hustle free. Great hotel, great location, great breakfast! Will recommend to all!

I was staying for a night. I forgot my room number and ask to front staff that my room number while handing out my card key. He ( looks old and had a glasses) was completely frustrating that I asked for it and he didn’t even say “sure” or any word while asking it. When he found out my room number and he was totally yelling at me and 4!! 3!!! 9!!! ( for example) as if I do not understand it. I’ve never treated this kinda of horrible customer service while I’m traveling over the world of course I do not have high expectation toward them cuz they are not 5 stars Hotel, however I this shouldn’t be happened and had to be well customer service trained to person who work in lobby or front desk who is greeting for customer at first. Except his attitude, everything was standard

Checked into hotel with rude staff. They spoke English perfectly well but chose to ignore my wife and I mid conversation on several occasions. The room appeared to be nice at first but I noticed there was a sweater outside on the patio that was probably left there by another guest. I had reservations for a party of two and still received an extra bed vice sofa. Also the walls were dirty with an unknown substance. The cleaners did minimal. In fact they only wiped the visible surfaces. Saw dust here and there. They also did not leave any toilet paper even when it was low when I left. I read some great reviews on this hotel and felt that the staff might have been a bit bias in their treatment towards me and my wife. When approaching the staff about my issues they walked to the back and spoke Italian for two or so minutes before coming back to me just to say there was nothing they can do. I then concluded that this hotel was not worth staying. This was supposed to be a four star hotel. Pretty ridiculous. I’m not special. I don’t need special treatment. But I’d like for them to have some sort of standards. It’s embarrassing. The only thing I enjoyed here was the decent location and the bed.