هوتل لوسيرنا هيرموسيلو

Great place

Business trip but I would return for a weekend, covid ready

Everything it’s great about the hotel!! Except the shower!! Sucks

Very attentive, very nice.

I did t like that it doesn’t have heater. Only cold air comes out

Good AND friendly people nice and clean place closer to everything

Smart TV was awesome and the curtains were electrical black out curtains

Excelente servicio ubicacion e instalaciones impecables

amazing facilities, super comfortable

$250.00 curling iron is missing, without a doubt we left it behind in the room as we were checking out I left it on the floor of the room to let it cool down went to our car with our luggage and kids checked out and forgot to go back to the room to grab it, we were driving on our way to Mazatlán and remember about it called The hotel and from then on it was all a run around and a nightmare trying to get a hold of someone to help us with the issue we were hung up on put on hold for at least 20 minutes had us call back the next day and for the next 2 weeks up until now I am not sure if they just don give a crap about their employees stealing or customers are not first priority When we try to contact the GM (Adolfo Sanchez)by phone about it was like we never called we were ignored and never got to talk to him, we were told that maybe inside or in the storage room but who is watching this stuff there is people everywhere!! Bottom line it’s my word against theirs no compensation what so ever. Also the cafe restaurant was horrible food. My husbands dinner was so salty he almost couldn't eat it and we like salt! Breakfast the next morning was just as was like ah sorry really bad attitude! Customer service not so much here I'll pass on this hotel to many places in Mexico with good customer service