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The service was great, everyone working there were hospitable and willing to help. We were a large group and they accommodated and even helped us with shuttle service. It was clean and had what you needed.

Reconstruction in progress makes the premises very uncomfortable. Amenities and furniture not at par for the cost of the stay.

Hotel was clean and beautiful but breakfast was not served properly no one was attending the complementary buffet nothing was available no coffee

Not adequate parking. Disheveled appearance. Under construction. No indication of where the actual entrance was. WiFi did not work which was problematic. The breakfast was varied and nicely presented. The options were healthy. In the dining reception area , which is avant-garde, you got a glimpse of the hopes when renovation is complete. Good luck with your project!

Room was nice , beds are comfortable. Breakfast was mediocre. Had issues with access card getting stuck on door slot. The hotel entrance was being remodeled or renovated and gym was inaccessible, of course they do not tell you this when your booking the room.

Front desk very nice

Extra clean, staff was extremely helpful, and conveniently located..

Greatly enjoyed our stay. The hotel was exceptionally clean. The staff were kind and very helpful. Walking distance to mall and restaurants

hotel is in a good location. next to a park and multiple shopping malls and walmart. well maintained rooms. parking,cable and wifi included with stay. real clean. helpful staff

As soon as I tried to respond in my elementary Spanish I was meet with rolling eyes and rude behavior from the lone female running the desk. I was trying but giving no chance. No info or help. Just the keys and then she ignored us. I had paid for a queen in advance and got a double. It was hard to miss we not welcome. This is our 4th time to Mexico and we are well behaved, respectful and tip VERY well. (We are both in the service industry and know 1st hand). We love Mexico and completely understand that it is easy to dislike Americans....especially right now. Other than that the room is VERY small. No amenities which is fine for us but you might expect it after staying at similar priced locations. I like how eco they are with info on water loss and eco toliet. Tabú, the sushi and martini bar next door, had excellent food. Really enjoyed the Kiwi drink, Taco Indio and the Poke' bowl. Parking was right in front of the hotel in a more secure location. AC worked really well in our small room. Our double bed had clean sheets and a thin blanket. There was another clean, thin blanket in a bag for us to use as well. Bed was firm and clean. Bathroom was a little dirty. Water pressure was adequate with almost hot water. Wifi worked well. There is a Walmart, Home depot and park/Botanical nearby but we decided to play it safe till Matzalan so we left early today.