كانتري إن آند سويتس باي راديسون، ديربورن، ميشيغان

The hotel had experienced a power outage the day before because of an ice storm, so had no wifi--I needed to pay cash for the room. Not the most convenient but the front desk folks were very nice even tho this was a stressful time.

When I arrived at the place for to check in they didn’t have my room ready. I had to wait 1hr and 30mins for my room. The manager was disrespectful, he was arguing with the other employees, and he wasn’t taking care of the situation because he was on his phone most of the time. I wanted to cancel my room but he wouldn’t let and he wouldn’t give me my money back after I waited almost 2 hours for nothing. I had to pay $107 for the room and $50 extra for security deposit. I’m disappointed that I never got to enjoy my room. I will never come back to that hotel again.

Booked this hotel for our family the night before we flew to Haiti to do a mission trip. We booked for the location and for the kids to use the pool to relax the evening before we left. Check in was fine but found out we only had an hour to use the pool before it closed for the night, raced to get our suits on to find out that it was freezing cold, I mean you could not even put your foot in it was so cold. We went back to the room to change and that’s when we realized how dirty it was, there was hairs & little hair elastics on the floor and someone’s dirty underwear hanging on the back of the door. My husband went to complain about the pool to be told it had been drained and filled just the previous night, not sure why they didn’t mention that when I asked about the pool hours at check in. When he told them about the underwear they just laughed, nobody came to get them and no offer of a room change. We requested extra pillows and were told they had none. Not sure why they couldn’t take one from an empty room? We all spent the evening watching the tiny Tv in our room since there was nothing else there to do. I was not impressed at all, we travel a lot and this was our worst stay ever, I would NEVER stay here again or recommend this hotel to anyone! That it was close to the airport was the only good thing about it. It wasn’t comfortable and when we checked out in the morning I waited at the front desk for 15 min and nobody came to check us out, had to leave for our flight.

Great service, great room!

We arrived late after a long drive; the staff was amicable and welcoming. Secure and free parking right on site. The room was clean, and the wifi was high-speed. Overall a great experience, we will definitely consider the Country Inn & Suites on our next trip to Detroit.