آي تي سي جاردينيا، أحد فنادق لوكشري كولكشن، بينغالورو

The property was clean and presentable. Rooms were extremely clean and comfortable.

Worst 5 star ever I stayed in. First night had horrible experience as they denied extra bed for 3rd person. I had booked a room with 2 queen bed. Paid Rs.6000 for third person. Only 1 queen bed was given. They said there is NO EXTRA BED available and cannot do anything about it. Imagine what I went through at that moment. Some how late in the night it was sorted out. Next morning breakfast area was soo jam packed we waited for half an hour for mediocre menu. Thirdly I asked for a printout of luggage label as required for airport travel.. made 5 calls of no HELP. Went to reception only got help after 20 min wait. HORRIBLE experience. Would never recommend ITC ever. RIP ITC for me.

After COVID this was my first Visit , Nice and pleasant stay

Amazing stay as always with ITC hotels. Enjoyed it

Choosing ITC Gardenia as ‘staycation’ for 2 nights is a decision that we will cherish forever. The stay was during September of 2020 when the COVID-19 lockdown was relaxed. It was very reassuring and pleasing to see the level of hospitality and facilities provided that assured safety of the guests and the hotel staff alike. The check-in and checkout experience was hassle free and the detailed inclusions/exclusions of our stay package was explained with patience, thanks to ‘Leishiton’ and ‘Rosch’ (check-out) and team. Our immaculately made room with a large private balcony was waiting for us in the 15th floor of the tower. Our room was upgraded to have an iPad which could control everything in the room from the lights to the big screen. The bed was a king-sized one with a mattress with perfect density. There were also a myriad of choices of pillows (even for the bathtub) from which we could select from by calling the housekeeping! The bathroom was very spacious with shower cubicle, bathtub. Though a few amenities were missing which we got from the housekeeping after a call. The stay package included complimentary evening drinks at the lounge ‘Upper Crust’. Our evening were made fabulous and memorable by the bartender, our server Imran and Adit, the lounge manager. They were attentive and seem to always know what we wanted. All in all, the experience in ITC Gardenia was simply amazing and upto the mark of the ITC brand-name. Special kudos to all the staffs!

fabulous experience true luxury from room to dining to spa .... enjoyed

Great location excellent service and good food ..

The service at the restaurant and room service is very slow. It could be because there are not enough wait staff.

Vanshika, Sheryl, and Rosch are amazing. This was an amazing location made more incredible by the kind, thoughtful, quick staff. Thank you!

RIGHT FROM THE FIRST DAY, WE HAD PROBLEMS WITH THE ROOM 1. LOCKER DID NOT WORK - THEY HAVE TO REPLACE. 2. TOILET WAS NOT FLUSHING - THEY HAVE TO FIX THEM TWICE WITH NEW PARTS 3. THEY MOVED US TO DIFFERENT ROOM AS IF IT WAS A FAVOR 4. THEY WERE MOPPING FLOOR WITH WATER & NO CAUTION SIGNS TO BE SEEN, MY FELLOW ROOM MATE SLIPPED & FELL AT THE LOBBY HALL WAY.