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The hotel is fine and reasonable value, but my stay started on the wrong foot -- the check in was a disaster, the staff were not helpful, and instead of resolving issues were a source of additional stress. I did not feel like the staff was there to help, they simply wanted to get rid of me, it is unacceptable for an upscale hotel Loews positions itself to be.

It was very nice. The guys outside working the valet and traffic, we’re OUTSTANDING!

This hotel was very nice. My husband and I stayed here the night of my company Christmas party. My only complaint is that there were no reasonably priced food/snack options. Yes there were plenty of hip restaurants and bars nearby but I wanted just a bag of chips or maybe a sandwich and this proved to be difficult to get. If you're planning a fancy night out and don't mind paying for room service or the nice restaurant, it is a wonderful hotel with great customer service and a very comfy bed.

Service overall was very disappointing. Took multiple times to get room cleaned. Valet was unable to contact hotel driver to drive us a couple blocks away. Stayed at Lowe’s many times and this was the worst

Very nice hotel... my only complaint was finding some hairs in the bathroom... that is a pet peeve of mine... long black hairs on the floor in the bathroom. Also felt as if the cleaning staff were very loud the next morning in surrounding rooms... they kept slamming the doors going in and out several times. Besides that... I loved the hotel and would stay there again!