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Racist staff , go to other hotels... Not worth a visit as no smile was given ... and things don’t look normal with the way the staff are looking to their customers!!! Seems like a prison treatment!!!!!!!

Jennifer, رحلة عائلية لمدة ١ ليلة , فبراير 9, 2020

تقييم فعلي لأحد نزلاء Expedia

I was a solo traveler, i guess this made thim think they can take things from me and i will forget... they treated me so rudely. A young individual from the stuff will come to you at while you having a sun bath just to disturb you. They do stupid staff to customers. Others around the area are bigger and nicer, plus similar prices.

Zizoo, رحلة لمدة ليلة واحدة, فبراير 8, 2020

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Terrible service. It took ages to check in and out

رحلة عائلية لمدة ١ ليلة , يناير 1, 2020

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Very worrying that the hotel photocopy passports and keep the copies “in a folder” indefinitely (we asked about their data protection and retention policy). Fair enough if they want to keep records of the visa entry numbers, but the obtaining and retaining of passport copies is unnecessary and despicable. The range of breakfast could have been better (and fresher) - as vegetarians, we struggled to find options, which was disappointing. The staff could be more prompt at fixing maintenance issues.

رحلة عائلية لمدة ٧ ليالٍ , أكتوبر 28, 2019

تقييم فعلي لأحد نزلاء Expedia

The porters were kind and friendly. Reception ladies were lovely. Hotel is nice for families. The hotel does not warn you that if you take an excursion with them the driver would still want a 200 dirham tip and so did our guide. Be prepared to pay so have extra cash on hand.

Matt, رحلة عائلية لمدة ٥ ليالٍ , أكتوبر 26, 2019

تقييم فعلي لأحد نزلاء Expedia

One of the worst hotels I have stayed at. Our room was not clean, AC did not work and not even an iron was provided. Staff are not friendly at all.

رحلة عائلية لمدة ٤ ليلة , أغسطس 20, 2019

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A Beautiful Disappointment

This hotel has the potential to be great, but instead left us extremely disappointed. The hotel and grounds are beautiful and well maintained. The front desk seemed to lack the ability to attend to customers in an orderly manner, and resorted to everyone pushing to the front of the desk in order to be attended to. We got a room that was advertised with a double bed, and two twin beds. What we received was two individually made twin beds pushed together to make a double bed, and a second twin bed. A third bed was promised at check in, but only arrived after we went back to the front desk and asked the status of it after a few hours. Every fixture in the bathroom was falling apart and required extra effort to make sure you didn't further break it. The beds and pillows were incredibly uncomfortable. Food on site is incredibly overpriced and underwhelming. There is a sign at the entrance where no outside food or beverage is allowed, forcing you to essentially purchase low quality food or eat offsite. The WiFi was so low quality, that internet was mostly unaccessible; Not just Netflix, but pretty much no website would load. There are positives though! Plenty of taxis available right outside the gates which was a plus. A 50MAD five to ten minute ride to the airport, train station, or medina. The non front desk staff was courteous and helpful. The pools were excellent, both for children and adults. But get there early, as seating is limited.

رحلة عائلية لمدة ٢ ليلة , يونيو 14, 2019

تقييم فعلي لأحد نزلاء Hotels.com

Hotel could do with some updating, it is clean but basic. Room was a great size, shower could do with being replaced, if I was staying for a holiday I would have liked something better.

رحلة لمدة ليلتين, يناير 10, 2019

تقييم فعلي لأحد نزلاء Ebookers

Nothing worked - the stuff was so rude.

I wanted 1h 45 mins to be checked in , when we finally got into the room. they were no toils, the shower was not working. we asked to change the room we were told none was available, the hotel did not look full at all . overall it was not worth to stay at this hotel. I will not come back . I know they are better hotels in he same area with similar cost.

World Travler, رحلة لمدة ليلة واحدة, أبريل 30, 2018

تقييم فعلي لأحد نزلاء Expedia

Nice hotel-remote location

We spent 4 nights at this hotel as part of a Cosmos Coach tour around Morocco. The tour was scheduled to assemble at the Zalagh Kasbah, so we checked in there one day earlier for convenience. The hotel is on the grand Moroccan style, built entirely around a large swimming pool and sun-bed area. It was too cool (late November) for any swimming but the pool was carefully maintained daily and was spotlessly clean. The public areas were impressive and the breakfast was perfectly adequate - more Continental than "full English, or American", with only scrambled egg, or pastillas as a hot option. There was plenty of breads, rolls pastries, salad items, cereals etc in the style of European hotels. The only downside was the distance from the hotel to the Centre Ville (ie the Jemaa El Fna Square), where all the sights, souks and mosques are situated. It is some 4kms (at least) and is not on any public transport route. The hotel provides a limited free shuttle service-7 trips daily but the van broke down when we were there. We actually walked into the city using the Kotoubia Mosque minaret as a landmark - there is a pedestrian path lined with rose bushes on the right hand side of the roadway, and the walk is over completely flat land. It took 40 plus minutes. We had no safety concerns whatsoever. Otherwise pay no more that 40 dirrhams for a one-way petit taxi fare - every driver initially quotes 100 dirrhams, which is extortionate. Supermarket 10 mins walk towards town

Maryann, رحلة من نوع آخر, ديسمبر 2, 2011

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