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Nice hotel

Overall stay was good except for constantly being asked to do extra activities outside the hotel for money.

Amy, رحلة عائلية لمدة ٦ ليالٍ , يونيو 19, 2022

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All around good value for money

Had a nice 1 night stay with family in October 2021. We weren't so happy with the room we received because there were some cleanliness issues, but the reception was very accomodating in giving us a new room. Great service.

رحلة عائلية لمدة ١ ليلة , أكتوبر 15, 2021

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All the staff where kind, friendly and very helpful. As a solo traveller if i needed help or advice on how to get anywhere they couldnt do enough for me. When my transport let me down in tunis at 3am i called them and they sent a taxi to me and haggled the price down to. The building when you first walk in and see the columns with a fountain and stain glass is beautiful.

رحلة لمدة ١٤ ليلة, مارس 28, 2019

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Advertise indoor pool; however, it's very small and only open from 12-3 which isn't stated on their website. All inclusive usually means snack bars, ice cream, etc which isn't available. Mini golf only had 5 balls and 4 putters, so when we wanted to play we couldn't. Pool and orher games are not free either.

رحلة لمدة ١٤ ليلة, مارس 18, 2019

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freezing, terrible food and check in experience.

Horrible experience! We were left in the freezing lobby for an hour and a half because the reception said they did not receive our reservation when in fact we have paid for it online the day before. They were not heating the lobby and it was super cold and I was sick that day. Luckily we contacted hotels and they called the hotel and all of a sudden they magically gave us a room. Our room was not the one we booked and the heating was broken. The food was disgusting and not a lot of choices. We can to the hotel before and it was not bad but I think now they reduced the quality because more people are coming so they are taking that for granted. Honestly;I wouldn't recommend this place and I am shocked as to how they are a 4 start hotel.

Roua, رحلة رومانسية لمدة ١ ليلة, يناير 26, 2019

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A nice getaway for the weekend.

Lovely room and amazing food.

Roua, رحلة رومانسية لمدة ١ ليلة, نوفمبر 10, 2018

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What lovely staff!

What friendly staff!! Having just arrived back to the UK I was really pleased to be able to reflect on how friendly and genuine the staff are. The room was cleaned by an amazing house keeper daily but they could do with a revamp. The rooms and bathrooms are looking a little tired. The hotel does not seem to have many English visitors which is a shame. It really us somewhere people should consider. The dinning room was nice but they do tend to pack as many in as possible so it can seem a bit of a squeeze. Also other nationalities were so rude and greedy at meal times but I think this is normal behaviour for them which is a shame. I am looking forward to returning in the new year.

Lisa, رحلة عائلية لمدة ١١ ليالٍ , أكتوبر 17, 2018

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Very good hotel clean and pleasant

The hotel is very nice and clean, all facilities are very good. The food was great with a vast selection for all meals, the salad bar is fantastic. The hotel is very close to the beach and the whole area is safe and clean. Be wary of Mosquitos if travelling in October, we got a few bites!!. Rooms are spacious and cleaned very well every day, the availability of drinks and snacks all day is impressive and we found all the staff to be friendly and couteous.

harriee, رحلة لمدة ٧ ليالٍ, أكتوبر 8, 2018

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Stay away, horrible restaurant stuff !!

I would say it is the worst service I've ever face in my hole life. I'm talking mainly about the restaurant staff. I keep questioning myself does the stuff members went through any trainings or certification before getting their jobs there ?? ... We booked an all inclusive package me and my wife and we were clearily wearing the bracelets to show that, as it was mandatory We asked a waiter to have a drink (Boga Cidre) which is a very famous Tunisian drink and the guy whose name is "Khlifa" was so rude and started making jokes about our choice, my wife thought he was joiking but then was shocked once she knew that he is actually serious. I tried to calm the situation and asked him gently what type of drinks are available, Sir Khlifa :), he started walking away and told me "Coka Cola", then once he was 2 meters away from our table I deseperately asked him to please do us a favor and bring us 2 Coca Cola. The drinks then comes after 15min just before we leave the table, two cups of different sizes and one was half full, yes :) my wife refused to drink it and we just went to our room. The day after we saw also the stuff members shouting at each others while people are eating !! Not to mention the water temperature under the shower that flips from extreme cold to extreme hot in 1 sec, I had few skin burns because of that. My advice to the management team; a lot of work must be done to qualify the stuff members for a propoer customer service. Repeat, definitely not !!!

Mouadh, رحلة رومانسية لمدة ٣ ليلة, أبريل 27, 2018

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Was very nice friendly clean helpful , i love the show when eating

Karem, رحلة عائلية لمدة ٢ ليلة , أغسطس 17, 2017

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