أوستريا ترند هوتل سافوين فيينا

Excellent, clean, friendly staff. Small Issues: 1. Inside room looked on to weedy drab surface. I was allowed to check in at 10am so perhaps it was the only room they could assign. One might have thought this room would be cheaper. 2. I had to call the ask for coffee and tea pack to make morning drink. Perhaps this could have been given with room key. I looked around the room thinking I was missing it. And feeling a bother to call reception. 3. In room literature there could be a note about heat/AC being run by room key electric slot. Run was overwarm each time we entered but again reception explained when called. 4, snacks from the mini bar, Pringles and wafer, weren’t replaced by housekeeping. Excellent things: 1. Staff were friendly professional. Willing to help by phone or come to the room. 2. Iron and board delivered promptly. Excellent quality. Worked well. 3. Staff called taxis etc recommended perfect restaurants. Your staff are wonderful assets. They really made us feel looked after. Very helpful, bright, optimistic people. My son loved the delivery of bubbly drink the evening of our arrival. Thank you. Room was very comfortable: bed, duvet, temp control (once I understood connection to electric card), pillows. Sofa, table, storage space. Privacy of bathroom. Beautiful Christmas tree! We enjoyed our stay very much. Thank you.

Overall our experience was good, but with numerous small problems. We spent 5 nights in a "deluxe" room (#539). The good: hotel location, spacious room, good general cleanliness, plush towels (A+), nice linens, good air conditioning. Problems... 1. Glasses and coffee cups used in the room were never replaced with clean ones. Instead, they were simply rinsed out, often with residue still present. 2. The hotel uses larger soap dispensers in the shower and other locations (good concept). The one in the shower ran out of soap on our 4th morning, but was never replaced. We used the small containers also provided, but why would this not be checked daily by housekeeping? 3. One bedside lamp was not operational. Turns out it was unplugged and the bed was blocking the outlet. We solved the problem by moving the bed a few cm. and plugging in the lamp. Maintenance issues: 4. The mattress was past its EoL -- sagging badly. 5. Both the hot water pot and the hair dryer need to be replaced. The hair dryer button sticks on. The hot water pot button trips off before water is heated and needs to be held in place to boil water (but not too long, or you'll get a steam burn). We never interacted with housekeeping; we did not report these problems. 6. Sink soap dispenser wall mount was broken -- obvious to staff, but never fixed. Overall advice to management: AUDIT room service and maintenance to ensure that standards are being met.

We stayed at the Savoyen for a total of six nights. Four before and two after a Danube river cruise. This hotel exceeded our expectations in every way. The staff at the front desk were friendly and very helpful In answering our questions including where to buy a three day transportation pass and where the nearest ATM was located. The two rooms were very quiet, comfortable and clean. The breakfasts were outstanding. The restaurant in the hotel was very good but not outstanding. My only complaint is that they don't use bars of soa, but rather squeeze bottles with gel soap which I found rather difficult to use. The hotel is very.well located. Very near the #71 tram which takes you to the heart of the city. The Belvedere gardens and museum is a short walk from the hotel.

Another fabulous stay at The Savoyen! Great efficient service and immaculate, comfy rooms - made even better by the much appreciated room upgrades to spacious suites. Shame there is no iron/irnong board in the room as trapesing to the 3rd floor with wet hair in a dressing gown isn't acceptable. Room heating control is also very limited meaning in winter the room setting will not go below 21 degrees and didn't get any cooler than 23/4 without opening the windows. Really good double glazing keeps out the traffic noise and depending on where your room is there is the odd rumble of the underground but not a problem. This is our 3rd team visit to this hotel when visiting the Messe and Vienna. Great breakfast, but high price - consider using other local alternatives.Highly recommended.Many rooms have good views. Suite upgrade includes minibar, espresso machine,separate spacious lounge, loo, ensuite large bathroom with full tub, walk in shower and lots of wardrobe space!

My husband and I recently stayed in this cute hotel and had a great time. It was about a 15 minute walk to downtown, which was exactly what we wanted. The first day we got to the hotel was good, except for the fact the carpet looked very old and warn as well as the skid marks on the walls. The furniture in the room looked like it was from a 2-3 star American hotel and was pretty warn. However, the bathroom was spectacular and looked as if it had recently been redone. I would give this hotel and overal rating of a high standard 3 star in America. Breakfast was good, but very overpriced. Tons of cafes are around the hotel and they have the same quality of breakfast for half the price. Overall, nice stay, but not excellent.