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Friendly staff, breakfast very good, Maria was the best

This is 101 from hospitality book... My $500 a night room included buffet breakfast at the salon. We didn't want to go to the salon. So I asked the front desk to bring my breakfast to the room. She said I had to order a full new breakfast from room service. I don't care much about paying a $20 breakfast from room service, but the service experience was disappointed. You pay $500 a night for the room and they cannot bring you the breakfast that was already payed. Really bad experience.

love staying here ..the staff in particular are amazing.the roos are big.the neighbourhood is safe and many walkable options for food..i have now made this my first option for staying in santiago

very well located in a safe neighbourhood with close by restaurant choices good shopping .the hotel has excellent staff service and facilities . the doolterrace on the roof top is good with amazing andes and city views

Great spot in a safe area of town with fantastic food nearby.

The hotel is very nice and classy. The meals served in the restaurant (planned by the meeting organizer) were excellent. Only negative, is that the room had some dust in the corners.

The lady at reception really needs to learn to smile and make guests feel welcomed. House keeping awful, always forget to top up water bottles and amenities that you expect from a 1* hotel let alone a 5* hotel. Air conditioning was not fixed even after calling about 6 times and was promised an engineer. My door did not lock, so I had to leave my room knowing all my valuables are inside however the door can be unlocked without a key. Overall I can speak forever about this rubbish experience. I would never recommend anyone staying here, much better options for the price. I would not stay here again even if the room was free.

Hadn’t stayed there in 5 years. It is due for a little updating. Excellent service, great food.

Hotel infrastructure is old, and rooms are not well maintained. Service is good.

The hotel is really great! comfy beds, nice rooms, beautiful restaurants, great staff. The only thing that I would share is that the Osaka restaurant is in the lobby of the hotel, and at least on Friday night's, they blast really loud music until mid-night, making it impossible to sleep. If you are going with your family, make sure that you do not get a room above the restaurant.