تاون بليس باي ماريوت هيوستون جاليريا آريا

Nothing too fancy about this hotel, but nothing lacking either. It's location may be considered ideal or less than ideal, depending upon whether or not you are looking to stay at a place just off the interstate and abutting a massive Walmart. The people who work there are super nice and the room was clean and comfortable. Nice to have breakfast included, too. Was NOTHING lacking and a perfect place for one-night stay for work. Would stay there again.

Everything as expected. Very nice for short business stay

These are not suites, but they are OK, rather cheap rooms with a microwave and refrigerator. Service was good. Breakfast could be much improved, they put no effort or expense into serving a nice breakfast.

Overall, a great stay. The room and gym were clean, the customer service at check-in was great. The stay included breakfast and wi-fi for free which was awesome. I appreciated the variety in food items, they provides something for everyone. If you're a light sleeper be sure to ask for a room away from the side entrances, the doors makes a loud noise when they shuts.

I stayed three nights here in Houston. On my first night a roach fell onto my face while I was sleeping. When I complained politely and quietly (so other guests could not hear) I was not even given the option of changing rooms. The clerk simply told me that she would have house keeping do an “extra cleaning.” After my work day was over I asked for a manager (who wasn’t in) and I demanded to be placed in a different room. The second room was pleasant but when I returned to my room after work the next day, I discovered that housekeeping had not been by to replace my towels or make my bed. This really disappointed me. I immediately went downstairs and asked to speak to a manager’again. She was apologetic but basically stated that since I paid through hotels.com that there was nothing she could really do. I let her know that I work in customer service management and I would want to know if one of my customer had a bad experience with my company. She was polite but didn’t seem to care about even trying to change my mind about the situation. I will NEVER stay here again. It was a bad experience. I think it’s time to try out some other hotel chains out for a while. If this is how Marriot treats their customers, I will not be their customer any longer.