كاكسلاوتانين آركتيك ريزورت

the staff were incredibly great.

Anna, رحلة عائلية لمدة ٢ ليلة , فبراير 21, 2022

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Pros: The property was beautiful, the Kelo Igloo cabin was clean, housekeeping staff was incredibly kind. Cons: the temperature is controlled for the igloo and it is miserably hot. I couldn’t sleep because I was sweaty. I didn’t know how hot it would be until we got there. I run hot due to a medical issue and I was completely miserable not being able to control the temperature. They should tell you this on their website. The WiFi was down for all but one day. I asked 4 times for it to be fixed and it didn’t happen until our last night. Without WiFi, the aurora alarm doesn’t work so we missed 2 alarms on the only night the lights were visible. Front desk staff was all incredibly rude other than one kind woman (sorry, I don’t know her name). One lady with curly hair was helping me and then walked away mid conversation and took someone else’s luggage into the storage room and never returned to help me. Lately, the two twin beds that are pushed together in the igloo portion of the room are on wheels and the beds slide across the floor when the wheels were locked. We would wake up 6 inches away from where we fell asleep due to the beds moving as we tossed and turned at night. Disappointed that we spent so much time and money planning this trip and the Kelo was an awful experience.

Todd, رحلة عائلية لمدة ٣ ليلة , ديسمبر 29, 2021

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Stayed at the east wing igloo and pretty hard to locate in the dark. Overall, room and bathroom was pretty small but it’s fine for solo or couple traveler/s, nice view from the glass of the room but didn’t see any northern light on that night. Bed was small but pretty comfortable and breakfast selections were absolutely great, dinner was ok.

Calvin, رحلة لمدة ليلة واحدة, ديسمبر 26, 2021

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We stayed five nights at Kakslauttanen and had an amazing time doing activities like snow mobiling, reindeer sleigh ride and husky ride. The activities were great & made the stay a great adventure. We stayed at East Village which is the original part of the resort. It's smaller and less packed as the West Village, but some parts are starting to get a little dated (e.g. bathrooms). The large log cabin was nice, but had a hard bed and we only got properly hot water in the shower early in the morning. Later in the day water was always cold. We also stayed in one of the glass igloos which was amazing with the view of the sky, but it was way too warm inside. It was so warm it was terrible to sleep in there as we found no way to adjust the temperature. Other than the paid activities there's not much to do at the resort, but we had one activity per day and time went fast. Breakfast was served in the resort's restaurant and it was pretty good. Dinner was at the same spot with a set menu and a choice of couple different entrees. We had some nice salmon soup, really good chicken, white fish dish that was just okay and a steak which was chewy and not good. Staff was nice, but most of them seemed like they were new there. They were unorganized and unsure of how to get things done. Some of them didn't speak very good English either which created issues for example when they communicated with the local taxis. The resort itself was overpriced, but the activities were worth every penny.

رحلة عائلية لمدة ٥ ليالٍ , ديسمبر 21, 2021

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Winter Wonderland Experience

Had a wonderful experience. The Kelo igloo we stayed in was just amazing. It would be great if they improved on the shuttle service within the resort. We had to wait for more than 2 hours for a shuttle to get from East to West village.

Sanjeev, رحلة عائلية لمدة ٥ ليالٍ , ديسمبر 20, 2021

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Worst customer service

Worst customer service i ever experience. Employee from snow mobile insult me, after i spend $600 in snowmobile. Rent a tour for 2 hours and they only give me 1 hour , He don't have manners they dont care about nothing. Super expensive and they make you eat there because there is no more choice. Food was not good. Order 2 time chimney service and never arrived. It was a disaster.

carlos, رحلة لمدة ليلتين مع الأصدقاء, ديسمبر 19, 2021

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Aurora borealis was the best.

The resort sells itself but the management of the resort is lacking terribly. Too long of a wait at meals. Resort could be a first rate resort but they need to go learn from other resorts that are first rate about the simple aspects of how to make it a top notch resort. The activities were a must do. The dog sledding amazing. My husband saw the aurora borealis because we hired a borealis hunter. Another must do.

Laurel, رحلة لمدة ٤ ليالٍ, ديسمبر 17, 2021

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Excellent place to watch the northern lights. A lot of options for activities

Paola, رحلة عائلية لمدة ١ ليلة , ديسمبر 2, 2021

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Wonderful is an understatement. I love the staff! They made my 50th birthday successful and memorable! The igloos are fantastic, a perfect dreamscape for a dreamer! Miso the cat is sooo adorable!

Dawn, رحلة لمدة ليلة واحدة, نوفمبر 12, 2021

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Property is unique, beautiful especially the Kelo glass igloo. Surprisingly warm inside the igloo even in such a cold weather. Food was good in the restaurant. Staff was very busy but we could tell they had tried their best. Both Husky and Reindeer ride worthy to try. After all amazing trip

cheung, رحلة لمدة ٥ ليالٍ مع الأصدقاء, نوفمبر 12, 2021

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