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We had a great week staying at Secrets. They were not over the top with covid restrictions and we still had a great time. The restaurants were very good. Only complaint was they do a hard push on a timeshare presentation when you check-in.

Whatever you do, DO NOT get the breakfast plan. IT IS A SCAM. None of the restaurants or bars in the hotel allow for you to even purchase drinks or food if you do not get the all inclusive. If you do take off your bracelet for whatever reason (ours was bracelet was too tight) - BEWARE! They will charge you $100 per person per day (more than what the all inclusive costs per day) even if you did not eat or drink anything and will not tell you that until you check out. Then they held us hostage by not allowing us to leave the resort and threatened to call the police and have us arrested if we did not pay. Overall, the hotel staff (especially the pool bar and room service) was unattentive and really did not seem like they wanted to be there. Would not return again.

We were very catered to, wonderful service. Great safety and clean features with Covid

We absolutely loved our stay. The activities were lacking, nothing was on time except the activities led by people that weren’t employed by the resort. We loved Erick(pool server), Cesar(breakfast waiter), and Esmerelda(preferred club). Our room was always well taken care of, we felt safe and almost like we were family. Can’t wait to go back. (WONT BOOK THROUGH EXPEDIA AGAIN, BUT WE’LL BOOK THROUGH THE RESORT OR ANOTHER TRAVEL SITE)

Besides being harrass about a timeshare presentation & misleading information about our stay being all inclusive, our stay was prefect. Pools were great, drinks were good. Room view was the bomb. I slpet with our balcony door open during the while stay. How peaceful sleeping while ocean waves are in the background. If the timeshare wasnt there, i would most defiently stay again.

The hotel had a preferred tower however no specific preferred guests amenities. There is no preferred pool or preferred restaurant or preferred beach area. I felt as if paying the extra for preferred had no additional benefits and was a waste of money. The air conditioning in my room wouldn’t go below 75 which made it feel hot and humid in my room constantly. Maintenance came 3 times in 2 days and kept telling me each time they fixed it but nothing changed so I just stopped calling. I also didn’t like that they harassed you to buy a vacation membership from the moment you stepped on the property. The beach had a lot of vendors there selling things that made it annoying so I unfortunately only went 1/2 day to the beach.

The property and our room (preferred master suite swim out) were amazing. The issue is the services and food. The food was absolutely lacking. Not only were the choices limited, but the quality was terrible. You can not advertise everything is open and then only have limited menu choices and close more than half the choices each night. Bar service was great at the pools, but we ended up eating lunch and dinner off site each night (for 4 nights) because the resort was seriously lacking in choices and quality. Also... the amount of pestering the staff does to you to try to get you to join a presentation on time shares is crazy... They called our room 8 times in two hours to try to get us to come. I am on vacation, that I paid for... I do not owe you a meeting and your staff needs to lay off. I will never visit a Secrets or Dreams resort again and I recommend you go elsewhere as well.

I had a wonderful stay! Very clean, great friendly service. The worst part was the constant pushing of the timeshare. I felt attacked every time I was in the lobby.

The property is beautiful and very clean. We enjoyed our stay. The only downfall is the food. We were no to happy with the food on the property. I assume the restaurants had limited menus because of the pandemic but wjat they did have was not good. I would recommend the resort but eat outside resort.

Very much on top of all COVID measures and cleanliness. Food was excellent and customer service and attentiveness was top notch. Nicely kept property. Loved that the beach was right there outside your room. Bonus: No kids