هوليداي إن إكسبرس آند سويتس روتشيستر - مايو كلينيك أريا

We stopped in Rochester on our trip home from spending three months with grandparents. We were NOT excited about being in a hotel while COVID was escalating. Our check-in was super-easy, the receptionist was very friendly and welcoming, even to our dog, and everyone was masked and stayed distant. The room was very clean and comfortable, and checkout the next day was just as easy.

Nice facility. Front desk process and staff very helpful. Holiday Inn appears to have a very complete protocol for extra cleaning, etc. Decent "Grab & Go" breakfast. Overall a nice, comfortable, stay.

We were happy with the Holiday Inn Express despite the COVID-19 restrictions. Crummy grab and go breakfasts were mandated. No pool access due to restrictions.

An outstanding welcome at the front counter. Nice service always ready to be helpful. Nice and clean room. Thank you.

I would have appreciated the wearing of a mask by the person who checked us in. Even though there was a plexiglass screen, at times he was in the open area.

Beautiful hotel, King Suite was very comfortable, pricing hasn’t changed despite no pool usage, no hot breakfast or housekeeping until after day 5. However, free parking and they have underground parking! Staff is very nice, always busy cleaning everything; it’s truly absolutely spotless!

Clean location, limited breakfast due to Covid, maybe try to expand options, cinnamon rolls to go

Extremely personable staff! I felt that they appreciated my business. The room was clean and well maintained.

The hotel is in a noisy area- traffic noise. Our room was on the street side of the hotel. We were on the 2nd floor and had to continuously turn the thermostat down but the room remained really warm. Had the thermostat on 60 but that didn't help. Desk clerk at check in wasn't a warm fuzzy- she was cordial, but didn't make us feel welcome. Won't stay there again for our next Mayo visit.