سيكريتس ذا فاين كانكون - شامل جميع الخدمات بشكل اختياري

Hotel was very clean, staff very nice, the view on every level is gorgeous. After a while the all inclusive food wasn’t so good. But overall good place to stay I would stay here again.

Nice hotel - great stay while covid. Easy and quick to get covid testing to get home. Plus A++

My girlfriends and I were excited for a get-away after quarantining for past year. We chose this resort on a recommendation from another friend. However, our was anything but good. What Worked - we rented one of the nicest rooms in the resort, which came with a $1,500 price tag. Facilities were clean and room itself was lovely, but that's where our pleasant experience ended. Negatives were as follows: We purchased "preferred" status, which was supposed to come with VIP check-in. What wasn't clear is that this was closed post COVID, so we kicked off our trip waiting in line 30 mins to check in. A butler was supposed to come with our room, but we only saw him the first day. He was unreachable after that. The food was EXTREMELY bland and service at restaurants was very slow. Our only guess is that they cut corners post COVID. The worst of all is that our bathing suits were BLEACHED after getting out of the hot tub (turned from purple to orange). When we informed the management, they told us the "chemical level" was fine and the bleaching came from our sunscreen. We explained this was impossible, but they would not take responsibility. When asked to see the "chemical report", they refused. What was most disappointing of all was the level of service this resort provided. We had purchased a VIP room and tipped the wait staff generously, but the level of service was not up to par for a "4-5" star hotel. I would definitely not recommend.

Quality of food was terrible. They advertise top shelf alcohol and it wasn’t. Advertised hours of restaurants were wrong. I wouldn’t recommend anyone staying here. It’s overpriced for an all inclusive resort given the poor quality of food.

Perfect for couples

Cleanliness: Every other towel has a stain on it. -Few wearing masks. Service: McDonald’s has better service than this place. -Very slow service, takes 30 minutes to get a drink. Anywhere else such as the Ritz, you would have a new drink before your finished with your current one. -Special requests: With the coronavirus, I prefer to drink using a straw. At first, I was able to get a straw with my drink at the pool bar. However, you ask for a straw from a waitress, a restaurant, or different bar and they say they don’t have any on the entire resort. At the Dragon Restaurant, the waiter and two managers told me the same thing, that the entire resort does not have straws. Even after showing them the photo and telling them I was able to get straws, they keep telling me they don’t exist at the whole resort. -Pool bar doesn’t open til 11, but had workers at it. Asked for a soda, which they clearly had and they refused to serve an hour early. Food: -Nasty, makes you want to puke. The beef burgers, every other bite you get something hard. If you stay here, goto the restaurants across the street instead, such as Harry’s. Hotels.com: -We were promised a $200 resort credit. Have to ask to get it. They avoid it at all costs. Credit is a restrictive coupon. Have stayed at other resorts booked through hotels.com and the resort credits can be used same as cash. Here they are worthless. Pros: The view from room, pools, beach, coffee.

I would have like to see more activities and games

Honestly the best experience we’ve ever had. Secrets the vine might just be the perfect get away for a couple looking to get some time together. Amazing. Literally.

Very nice resort. The property is very well keep and clean. The staff are very attentive and provide excellent service. Food was decent.

It was very clean, very beautiful, and worth every penny. The food and service was great as well.