إيفين هوتل بروكلين

When I checked in my room had no towels, and took over 3hrs to receive some due to the shipment of towels not arriving on time.

There should always be towels in a room I understand the circumstances of COVID. Other than that a great stay.

Hotel room was clean and comfortable. Unfortunately hotel staff was unprepared for the loud party filled with young people immediately across the hall from my room. Plenty of smell of "smoking", loud music, and no masks being worn by the partiers. Hotel security was invisible.

This hotel does not honor reservations made via Hotel.com. They were very unprofessional amking guest wait 45mins to check in, only to tell us the rooms we reserved were sold on a 1st come 1st serve basis. Leaving people looking for other accommodations at 1am in the morning.

Great customer service! Room was clean

This was a true nightmare. I was never told that there’s an additional charge for a pet and my husband has been looking for parking for over an hour in the middle of a storm on Christmas Eve. Unacceptable. I want to request my money back.

Heat wouldn't work, the vents were blowing cool air in the middle of the winter even after someone had came in to fix the problem. Also the foldaway table was too small to hold anything.

The stay was okay the front desk person asked if i wanted 1 bed or 2 i said 1 and he gave me 2 beds. Also there was a dirty wash cloth left on the dresser and wash clothes that was supposed to be clean in the bathroom was dirty

Paid for a king size bed. Received a double. When you’re re 6’6” this is a deal Breaker.

They fraudulently trying charge me for smoking at hotel when I did not! 100 percent did not