ميركيور كوتا كينابالو سيتي سنتر

lousy

I'm disappointed that your service and facilities are below par. Firstly your curtain is not well maintained and upkeep is bad with torn on it ( please refer to photo). Secondly your hotel is not providing the basic in room coffee and tea bag, While I request from the front desk he replies the coffee is "By request only" Wow I thought it must be a luxury or hi quality of coffee. It makes me speechless when the housekeeper sends me the unknown brand instant coffee and I am doubtful about consuming it. Thirdly while I planning walk to nearby convenience store it was raining dog and cat I'm request umbrella from the concierge, he told me that hotel not providing umbrella, it make me feel the unpleasure to staying your hotel for the next visit. However I hope you can improve on what I've commented.

Thiam Soon, رحلة عمل لمدة ١ ليلة, يناير 25, 2022

تقييم فعلي لأحد نزلاء Hotels.com

Good if you are fine with filth

The hotel is sitting right at the heart of the city and the surroundings are quite buzzing. In terms of location we are good. The check-in experience was good and smooth. Nevertheless, the breaker is the hotel cleanliness. To say the least, it was filthy. I can understand that in post-covid situation with the Sabah borders just opening to domestic travellers all businesses have been disrupted and that hospitality has been hit the harder. Though, I can't conceive that a hotel operating under the Accor brand can tolerate such a level of filthiness. Carpets were not vacuumed anywhere in the hotel, surfaces in the room were not wiped, the sofa turned from grey to black. I usually don't report complaints on this platform but that time it was really over board. Some representative at Accor might want to have a look at this hotel....

Kevin, رحلة لمدة ليلتين, ديسمبر 29, 2021

تقييم فعلي لأحد نزلاء Hotels.com

Not for me.

Staff is nice. No inside parking. Choice for Breakfast limited and not enough. Unable to sleep due to mattress . Noise from air conditioning quite loud. Overall is disappointing for me.

رحلة لمدة ليلة واحدة, يوليو 30, 2020

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room without proper toilet and shower door for better privacy and the room layout is really disappointing.

رحلة رومانسية لمدة ١ ليلة, مارس 3, 2020

تقييم فعلي لأحد نزلاء Expedia

No sound proof

Moderate and you can even hear whats the neighbour is doing

رحلة عمل لمدة ٤ ليلة, فبراير 29, 2020

تقييم فعلي لأحد نزلاء Hotels.com

I have cancelled my trip to KK due to COVID-19 situation to avoid crowded area and flight .

CWT, رحلة لمدة ٤ ليالٍ, فبراير 20, 2020

تقييم فعلي لأحد نزلاء Expedia

It's located at the central region of the city and walking distance to most tourists places. Hotel is clean and the staffs are all kind and friendly

Zeeta, رحلة رومانسية لمدة ٥ ليالٍ, فبراير 1, 2020

تقييم فعلي لأحد نزلاء Expedia

Not at all Mercure standard, stay away and it is not at all 4 stars! Horrible built quality, no noise isolation, low quality of everything. Good staffs though.

Jesse, رحلة لمدة ليلتين, يناير 26, 2020

تقييم فعلي لأحد نزلاء Expedia

This hotel has the most amazing pool on the 25th floor looking out over the sea and a great pool restaurant. The morning breakfasts were great egg station fantastic.the only slight gripe was that the room change left a little bit of need for better service. The staff from front desk to all others were fantastic thanks for the most relaxing 12 nights we spent there but book a sea view room

Robert, رحلة رومانسية لمدة ١٢ ليالٍ, يناير 26, 2020

تقييم فعلي لأحد نزلاء Expedia

Old bathroom layout, unclean with black mould. Sofa was dirty. Generally run down

رحلة رومانسية لمدة ١ ليلة, يناير 23, 2020

تقييم فعلي لأحد نزلاء Expedia