هوتل إيبيس سانتياجو بروفيدنسيا

The beds were extremely comfortable & the room was very clean. The staff were friendly & helpful.

No hot water in the hotel at the arrival until next morning. No one told me that when I arrived and when I noticed it it was too late for a hotel change. (many options near).

The rooms were ok but the breakfast was a bit so great as there was only one small two slice toaster and had to wait so long for my turn. Cutlery’s was always running out.

At the time of my arrival, I paid for my 5 night stay. But, at least once a day I would go to my room and was unable to get in using the key card. The front desk staff didn't apologize for this consistent inconvenience. Also, my friend tried calling the hotel twice and was unable to get through to the front desk after being on the phone for over 20 mins each time. I also didn't feel secure sleeping in my room. There was no latch or safely lock on the door. There was no pool or gym.

Well located. They said that they had breakfast since 4 am and I went down to have breakfast at 4:30 and there was nothing.

turned the air conditioner off for the whole night, and regularly you can not adjust the temperature. terrible, not even an apology

The hotel has everything I need for a comfortable stay. Good location. Convenient with local amenities. Near metro station. Friendly staff. Good value overall.

Good location. Clean. Good service. Thanks. Thanks. Thanks

Too noisy. The hotel is located in a corner between 2 very noisy avenues.

I really enjoyed the hotel's location and restaurant. The hotel follows the traditional Ibis standard.