هوتل كاسا مايا

The wife and I stayed a week at another resort down the road and decided we wanted to stay one more night in Cancun and ended up finding this place last minute due to the reviews of the beach. It did not disappoint. The beach is wide and long, the water shallow and gentle with that unmistakable hue of blue. The only downside to this place is that there are no food options within walking distance so you will need to taxi about 5 minutes in either direction, eat onsite or make a trip to the supermercado to take advantage of the full kitchen in the Ambassador suite. We ate onsite and the food/service was fantastic but could see how this may not be enough variety if we would have stayed there longer. The rooms are spacious, in great condition and smelled fantastic. If you want to have low key beach days this place fits the bill very nicely!

We stayed 2 nights. All is well: big room, good hotel, nice beach.

We had a fantastic stay at Casa Maya, we were upgraded from a basic double to a king suite with multiple rooms and two balconies. The staff was very kind and accommodating! They have everything you need on site, but it is worth noting that the restaurants/bars close by 10:30. Great for couples and families, excellent value!

I felt as Casa Maya has lost its spark. The furniture arrangement in my room was a disaster. One of the two beds was blocking the bathroom door. This should have been a king size bed. I still enjoyed my stay there mainly because of the location, the beach, and the weather.

It was a decent hotel But it was not walking distance to anything. Lots of locals vacation there so it depends what you want. The room for teens was great it’s like a huge apartment. It’s literally right next to where all the locals go to the beach so it’s not the nice resort feel at all.

Room ceiling leaked. Moved to another room on another floor and it leaked too. Water all over kitchen area & floor. The only staff that was friendly were the ones working the breakfast buffet. We couldnt order food off menu as shown online. Only one elevator worked so constantly had to wait on the elevator. We ended up using stairs most of the time to our rooms on the 3rd then 4th floor. I’ve been to different areas of Mexico where people were much nicer to tourists. I felt we were overcharged for meals and drinks on the beach and pool area here too.

It was in the hotel zone but not with walking distance to any food, shopping or stores

Old building, refrigerador every 20 minutes make a big noise, the air conditioner not working properly, you can hearing people from the next room, i checked in about 2 am and i couldn't sleep because the all those issues. I check out by 10 am

This was my 2nd stay at Casa Maya and it was rather quiet, of course. I will state that there is lots of construction taking place and if you get a NEW updated room, you will be HAPPILY PLEASED. If you get an old room, you will be upset. The customer service was good & accommodated my request for late check out. The beach is at the end of the lagoon, so it's not my favorite in Cancun, but it worked for my one night stay. The pool area is nice and surrounded by food, bars and entertainment.

My room, although is was super clean, I think it needed some updates