نوفوتيل لندن بلاكفريارز

Fantastic location, clean and modern hotel, with excellent service. Brilliant and modern pool and sauna area too!

Very nice place to stay

+ friendly and smiling staff + daily free water in the room + gym + kids friendly + silent room + cleanliness + great location - Front desk service and check in/out can improve - too much chlorine in the swimming pool

Check in was good, staff helpful and polite. Room was in poor condition, showery leaked all over the bathroom flooding the floor, and there were the last guests clothes still in the wardrobe, which shows the level of cleaning undertaken. Not terrible, but not great. .... Also the bar ran out of lots of different spirits so no late night cocktails......

Not up to standard. I was allocated a disabled room (they didn’t tell me - never mind ask me - at check-in) and it was frankly unsafe and uncomfortable. The bathroom was a disaster: a glass shower screen that was wedged onto the bath so I couldn’t “open” it to get in; water temperature was dangerously hot on all setttings other than putting the lever to cold, when it went to tepid and the power of the water reduced; the loo (slightly higher than the norm, as you might expect) has in front of it a tiny sink, so I could not sit straight as it was where my left knee needed to go; for someone disabled, if you need to access the loo from the left side forget it, it was against the wall and only accessible from one side - so please ensure your physician disabilities are on the ‘correct’ side. The response of the reception guy when I complained at check out was complete disinterest. I eventually forced a business card out of him with the generic email address for that particular Novotel. Shocking. And definitely not for disabled people - or someone above 4’11 who wants to sit on the loo!!