هوموود سويتس باي هيلتون سان دييغو داونتاون/بايسايد

Staff was great. Rooms were clean. Great service.

Highly recommend. Location, cleanliness, service all perfect!!

Our AC wasnt working but however they did accommodate to move us to a better room

Have stayed at this location many times, but this time around was very disappointed. The internet service was horrible, I have AT&T and had no service in the hotel. The breakfast included was only cereal, a drink and a pastry. Very disappointed to say the least.

One parking is $45 dollars for Valet!!! The drinks and food is overpriced! They did not have any water for us to purchase! The free parking was far away from the hotel. I enjoyed the clean room and I thought the staff for breakfast were nice.

Initially I was given a room where the A/C didn’t work and when I called front desk they made me feel as if I was stupid and didn’t know how to turn on an A/C. Finally a Tec was sent and he determined the A/C didn’t work. I was given another room but no apologies, nothing needless to say because of this I was although running late for my Birthday dinner. Following day when I checked out I was charged twice for the room overdrafting my account when there was no need for this, worst experience ever. I was told the manager would call me and a day later still no call and still no refund. Worst hotel/birthday ever.

The only complaints I have is the carpet was torn where the kitchen and living room floors meet, which caused us to trip a few times

It was not so great, rooms were not cleaned properly, rooms were not ready, elevators had issues, noisy neighbors running on floor above us.

The Valet were judgmental and not helpful when we had a lot of bags. They would not provide a cart. The room has a door to separate the bedroom from living, but the door doesn't close, so it defeats the whole purpose when you have a baby. We changed rooms. The next room, the lights wouldn't turn on and the AC didn't work. the pool only allowed for 20 people at a time, which is fine, but there was no one supervising, so people came in and out and there was no Covid protection in between as described. The room was old and felt outdated. For the price of the room I had expected much more. Go get an Airbnb, this isn't worth it.

We arrived at the hotel and was told there was no reservation under my name or confirmation number. The woman at the front desk said she would get us re-booked and she’d be with us shortly. We waited 20 minutes and finally approached the front desk again to check on the status. It was ready and she didn’t let us know. Then she later found the reservation after the fact, but kept the new booking instead. Our WiFi didn’t work the entire trip after she changed our booking. Upon arriving to the room, we found the safe broken and the toilet paper holder was loose. Beds were comfortable and the air conditioning worked well. Overpriced for the quality.