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The hotel room and grounds were impeccably clean and maintained. I was so impressed by how the hotel grounds looked. I was able to walk around and admire the plants and trees. It was beautiful. The staff were very friendly and attentive. It was a wonderful stay. I recommend this hotel to others. I loved it.

Very poor customer service. I had to wait until 45 minutes before having a room. I was very disappointed!

Room was dirty

The food was excellent i like the fact that you can eat as much as you want, the room was very big.

The property is nice and clean you would feel like you’re at home. All staffs were friendly helpful

This was by far the best luxury hotel i have stay at in while in Haiti.

I like the environment and also the pool. The staff service was great

Bathroom could have been much cleaner. Putting me near an entry/exit door where everyone from that part of the hotel would pass through (opening and closing the door) when the hotel was pretty much empty was not appreciated.

Everything was good ,i have great services they take care of the customer .the only thing they should know and give regular customer other treatment

I always have a pleasant stay at El Rancho, it is beautiful, quiet, with good food.