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I loved the professional and welcoming staff , the location , the clean hotel and the service. The hotel had a lot of character , a lot to do at the hotel

Service was great food was excellent clean room staff was polite

The main hotel building is great big enough rooms and great service but the outer buildings the rooms are very small and should have a 2 star rating instead of the 5 and there should be a wide price difference between the 2 types of accommodation. English being a universal language I would have expected more English understanding hostesses. Further the kids menu should be considered. Due to an option to have breakfast lunch and dinner included what I experienced is that there was plenty food which left room for wastage - I would suggest providing options but limiting it a 5/6 options at a time so the menu is varied everyday not to see the same food and deserts everyday. Lastly though noting that people have choices, for the 8 days I was there there was a lady cleaning part of level A I saw her cleaning my room, the days I was there for lunch she was moping the floor at the main restaurant and the evenings she was still there and she did look tired which was a bit of a concern to the labor laws.

Hotels.com cheated us on the booking by showing incorrect pictures and yet they charged us a very high sum for the hotel

This hotel is the perfect place for a vacation with kids!!! we had an amazing time!

this is a resort that started off trying to be a luxury 5 star hotel but is resigned to mainly catering to families and kids, hence the standards are of a 4 star at most.

The beach is far from the hotel and u have to use shuttle bus which is not clear in all websites

Good and very helpful staff . Need to improve the food quality and dishes

This was our third visit to the resort & as always everything & the staff were superb. Nothing is too much trouble. There is a great choice of restaurants catering for every taste from snacks to high quality cuisine. Also the amenities are vast including a chidren's fun park which is only a 5minute walk away or you can go via the free shuttle bus. We will definately be visiting again!