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The hotel room was nice. The water pressure in the shower was non-existent. It took 10 minutes to get the shower to the correct temperature. We could hear the people in the room next to ours.

This was a clear bait and switch. The room was simply disgusting, but because we were without another place to stay, we were talked into an upgrade. The upgrade (now up to 100.00 USD) had a sewer smell, a toilet that needed to be flushed 3-6 x, baby roaches crawled onto the (upgraded) room. Some of the staff is very friendly, the outside is lovely. My husband left with sever food poisoning. We expect more from Expedia. We will stay at the Hacienda hotel the next time.

The Hotel is great, a lot of activities to do, the soccer field is amazing.

Beds were very hard to sleep on, bathroom had a very foul odor. Pools were really dirty and not pleasant to swim in. “We avoided” food was ok... I would suggest checking out the best by “Mercado” for food.

Very nice location in the middle of the small town of Oxatepec. I would defiantly go back if the drive wasn’t so far from the nearest Airport is in DF. Which is about a 2.5 hour drive through some very curvy roads and dangerous cliffs. Not for the faint of heart.

Resalto la muy buena atención del personal en general, sin embargo la habitación muy mala, un mueble quemado de cigarro, la coladera del baño tapada, el teléfono no servía, el piso muy sucio, la cama en extremo dura (la idea de ocupar la habitación era para descansar lo cual, definitivamente, no se logro pues parecía que nos acostamos en el piso, de tan duro que estaba el colchón), el agua de la alberca fría. Al final de la estancia querían venderme un tipo de tiempo compartido, le mencione mis quejas y me indicaron que debí de alquilar otro tipo de habitación mas cara para poder recibir esos beneficios que buscaba (absurdamente, ya que es lo mínimo que pudiera esperar en cualquier habitación)

Agua fría

excelente hotel, comodo y la atencion muy buena

El personal excelente trato, las albercas súper limpias, la habitación tenía pequeños detalles, una de las regaderas se tapaba el agua, pero nada que no te permitiera descansar