فيلاز أكالان

property is pretty with lots of trees and greenery and a scenic pool area. there was always a place to park. the night desk clerk at check-in was very very helpful and went above and beyond. there is a complimentary drinking water cooler at the check-in desk but at night it was empty. i was unable to contact the property by phone before check-in, and hotels.com was unable to reach them either, which would have been unfortunate if i had any issues finding the property or checking in. the room i had (cheapest room, double bed) was extremely bare and sparse, and the bed was hard as a rock (and i normally sleep on a firm mattress). i was only there for 2 nights but i could not have stayed longer. there was a mini fridge provided but it was placed outside the room so it was not secure. there is a small slot window in the bathroom with no screen, looking out into a weird creepy crevice of the building and a wooded area beyond. the room was extremely humid even with the a/c running at 22 degrees C, so it was necessary to have the window open to vent the bathroom. the shower head needed to be replaced (most likely clogged with mineral deposits) because the spray was in all directions and didn't provide enough water pressure despite water pressure at the sink being fine. i also found the temperature to be inconsistent depending upon what i assume is others using water at the same time. the only toiletries provided were a pump container of liquid hand soap at the sink and shower.

It was great and fast, awesome place to stay if you ask me. Near the main streets of Tulum and walking distance of the bars.

the hotel has a big potential with the layout of its property (parking space, great first impression, spaceous rooms, pool, garden-like embellishment); however, its housekeeping and the general management of the property need to seriously be improved. we were given a room with 1 towel only, despite specifying we are a party of 2; and no toiletries were intially provided in the bathroom/toilet. upon requesting for toiletries, we were given sachets of shampoo, and two bottles of liquid hand soap - one of which we were told to use as a bodywash. receptionist Swami said there's hot coffee at the reception area during breakfast time; but it was not there the next morning. good thing we at least saw it there the second morning. moreover, no hot drinking water is available for other purposes. the pool is not cleaned, evident due to a dark green hue (moss starting to grow on the sides). these lapses were still fine. what was horrible and totally unacceptable were the beddings. we first noticed that the sheets, pillows, and pillow cases smelled like dried sweat - the type that sticks and lingers on your hair, skin, and clothes. this prompted us to pull the outer sheets only to discover that the sheet underneath was with a dried blood stain! it's as if the linens were not changed after someone used them. proper maintenance and housekeeping should be practised to take this otherwise amazing property to its full potential.

Amazing place, highly recommended

The air conditioning in the room was very good. There was hot water all the time. The room was very clean. The staff was very nice and friendly. A blow dryer in the room would have been good but it wasn’t a deal breaker. We enjoyed our stay.

The staff were very welcoming and attentive. The room and outdoor spaces were clean and pleasant. The location was quiet while still being in walking distance to the center of town.

Beautiful garden, quiet and peaceful, private patio adjoining room with easy access to pool. We felt so relaxed staying here. This was more than a suite it was a whole apartment with a full kitchen, two bedrooms and an enclosed porch. The owner and staff were super friendly and helpful and they are always in the process of making small improvements to enhance the property aesthetics. Great location accessible to both town and beach but away from the hustle and bustle, with supermarkets nearby too. Excellent value and met my family’s needs perfectly. Would definitely stay here again.

Good location, helpful friendly staff, beautiful garden and pool, nice clean room, balcony etc.

The place was good value for money.

We had a comfortable stay at Villas Akalan in September! We had a 2 bedroom/2 bathroom unit with a full kitchen. Dish soap and sponge were provided, along with a small dish cloth. Bring your own shampoo/conditioner for shower as only soap was provided. A/C units were in the 2 bedrooms, but not in the living area. It was fine due to the fact that there were lots of fans provided. This unit was perfect for two couples traveling together, was very spacious, and a close walk to the supermarket and restaurants in Tulum. I would stay here again!