جراند حياة باها مار

Staff not helpful in this time of desperation , needed help to stay after we checked out due to corona virus and was not accommodating

We loved everything! The property was amazing, the pools were fantastic, the staff was very accommodating, rooms were beautiful. No complaints here!

I loved every single thing. It was so clean and the ambience was everything.

Very friendly staff. Good was excellent. Somewhat pricey though. Still don’t know the reason for the high resort fees. Considered those fees when you book. All in all it’s a must visit resort.

Wonderful property in every way.....however very expensive to eat and drink for a family. The property and accommodation was amazing!

The property itself was beautiful, and we couldn't have been happier with the selection of activities and restaurants. You really do feel like you are at a world-class resort. But unfortunately, the staff/service was almost always lacking. The waiters are restaurants were slow, unhelpful, and sometimes rude. The Concierge and front desk were much the same. The worst was guest services. Our sheets & pillowcases were dirty almost every day they got changed (first with blood stains, then with lipstick), and when we called for fresh ones we were met with indifference and it was a 50/50 shot if anyone showed up to help. When they did, they handed us some clean sheets and didn't offer to change it themselves. For such an amazing facility, it was a real shame to feel like we were at a 2-star motel in terms of hospitality. While we still loved our vacation, it made us want to try Atlantis or nearby smaller resorts for more that "we'll take care of you" feeling.

The overall property was stunning, but customer service needs work. The workers on the property i.e bars, lifeguards, restaurants etc are all hardworking and very polite. The cleaning of the rooms could be better. There was a little debris under my bed on day one, and the day I left it was still there and the side tables weren't wiped. As for the checking in portion, due to the virus situation happening around the world, I don't think the resort took it very seriously, it was business as usual. In fact, with the low numbers of guest at the resort, asking for an upgrade still wasn't an option or a courtesy. Everything was very expensive, and upon checking in, I was asked to pay upfront extra fees other than what I paid for in my package, including an additional $150/per day which was around $1400 USD. Upon checking out, I was told that any reimbursement to my account would take about 5 weeks, which I think is ridiculous. I am thankful that I was not in dire need of that reimbursement or needed that money for any emergency reasons.

Beautiful grounds, great food selection and gorgeous beach

Property is way to expensive for what you get. Food and drinks are stupid expensive and service is horrible. The sushi restaurant was over $500 for 4 people. The Mexican tried to charge us $200 per pitcher. Our room never got new toiletries. One of the beach bars ended up being over $100 for 2 people for breakfast. After spending over $300 a night for a room you better have the best quality food and it was okay nothing special and definitely not worth the money. Would go back to the Bahamas would never go back to the this property. The cost was not worth it for what you got at all.

Property was among the most beautiful I have ever seen. Service was amazing. Only complaint is the price of every food item on site