ريال إن كانكون

It was a really good hotel, food was good, service was good.

The view from the was AMAZING!! Felt very secure and a high level of attention to COVID-19 security. Front desk a little challenging. Could’ve been some inexperienced staff. No vending machines and the snack area closed at 9:54pm with no signage. Room service ends at 11pm. Atm in hotel only gives out large pesos and the front desk doesn’t provide change. Slipped entering the location because they mopped the floor under the entrance map and had no signage. Bell hop and restaurant staff was great along with the associate that cleaned our room. FYI - No refrigerator in the room so if you bring meds, you will need to keep refilling your ice bucket.

The room that I got, lagoon view with a balcony, is not what I got. I tried to resolve it with hotel but the staff here could not understand that I reserved and paid for is not what I’m getting. I called customer service and spoke to Safy and he couldn’t understand the same thing either. We really need to get US companies to keep customer service in the US. The legal obligations, customary expectations, and general customer service standards are hard to relay and explain over and over again to reps abroad. Not the staff’s fault because they’re not from here but still an unnecessarily frustrating experience.

Very nice place Excellent service Excellent price

Everyone is so great at this hotel. They treated me like family and the view is so beautiful. Thank you to everyone at the Real Inn. Bless you all for being so nice.

The real inn was spectacular I loved every moment I was there. Everyone was so friendly and attentive. The rooms were very clean. The pool was beautiful. Breakfast was excellent and the view was decent. I definitely recommend staying here. I hope to return soon.

Nice services, hotel really cleaned and the staff hospitality

The hotel is ok. Wifi is terrible and the service not so good. The comfort in the room wasn’t that great either. The only thing I love about it is that they decorated the room nice for my daughter but did so after we arrived. Wouldn’t do it before

The hotel is nice a clean. Good size rooms. I liked the location because it was between downtown and the clubs in cancun. Good view from either side of the building. I would stay there again and save money.

Place need maintenance and better cleaning overall