هوتل هاسييندا كانكون

The room was not as advertised!! I was expecting the roo that was pictured/advertised on the site - one that at least had a refrigerator - but what i got was the opposite!! The beds were the most UNCOMFORTABLE things i have ever slept on - like rocks - would have been better off sleeping on the floor, as were the pillows - like rocks - no softness in them at all, the bathrooms had black mold on the walls, and for the first night i had no power outllets to charge any of my electrical devices, which in this day and age is just unheard of - even if it is MÉXICO!!!! The staff were trying to be nice about the whole situation, but honestly had not business running a hotel!!!!! There were no blankets in the room, i had to ask for them, and when asked why the internet in my room was not working (yet advertised there was internet there in room) was told, internet only available in the lobby and out by the pool. Also the CONTINENTAL breakfast they offered, was NOT a continental breakfast!!!!! It was toast and jam/jelly with coffee!!!! Nothing more, nothing less!!!!!!! I would have been better off staying in the hostel down the road for less getting MUCH MORE!!!!!!!!!!! COMPLETE WASTE OF MONEY STAYING HERE!!! TO TOP THINGS OFF, THE WHOLE PLACE ECHOES EXTREMELY BAD SO YOU CAN HEAR EVERY CONVERSATION BEING HAD FROM THE POOL AREA UP TO YOUR ROOM - I WAS ON THE 2ND FLOOR!!!!!

It was the worse decision! Bought it with the expedia bundle, we arrived at 12nn, i understand their website says check in is at 3:00pm. But i booked a bundle, so i thought there will be some sort of arrangement since expedia knew the time of the flight. Anyways, i don’t mind waiting, what i can’t stand is that the whole lobby, waiting lounge is so hot like it felt like waiting inside a sauna room! Terrible! So we went out and ate, back at 3pm, and still waited 15mins! And then the room smells like somebody’s vomit! Gross!! And the window doesnt have a lock, does not feel safe at all! Plus the surrounding area is very ghetto! After an hour, we can’t stand it, i talk to the guy at the reception, and ask if we could refund the other 2 nights (booked 3days) and we were told NO! The way they talked to us is very rude and worse customer service ever! We left right away and transfered to another hotel! Not recommended! Find something else guys!

Had a wonderful trip. Hotel Hacienda was a great place for me. Not to expensive. It was clean. The help was friendly. The area seemed safe and easy to walk around to Tulum St. Bus travel was easy. Would stay again. The pool was clean and fun. They did have some coffee and toast for breakfast. Again location is great, price reasonable, staff very nice and it was VERY clean. Getting to the playa was easy on Bus R-1. The large park near hotel (Tulum Ave) was family friendly for all ages especially for young children. The bed was a bit hard but I am used to my Verlo. They spoke some English and I speak some Spanish so we were able to communicate just fine. This is Mexico not USA. This Hotel Hacienda is a bargan for the frugel traveler.

Pros: Safe area, directly across the Street from an excellent Organic Restaurant and within walking distance to many authentic Mexican ones. Staff spoke a little English and were friendly & helpful. We had a room near the pool which was adequate in size with sm fridge, comfortable bed, cold a/c and cleaned daily with clean towels & toiletries. Complimentary coffee each morning and water in lobby. Busses close by for outside travel. Cons: Rooms are not soundproofed and no in -room Safe. Spotty WIFI reception; best in Lobby. Bothersome Time Share hagglers in Lobby. Low water pressure but enough to shower. Dated furnishings but clean. A 2-3 Star Hotel at best but if one wants to experience authentic Mexico, this is the Place Mexican families & Business Travelers stay. We we're happy we didn't choose an all American or European Resort as we experienced a taste of the real Country here and along with their beautiful beaches, great food and sunny weather; that is one of the reasons we came.

Quick check in Shower to shallow to me im 6 foot so my head was at the shower. Internet not working in room only in lobby so weird Air conditioner window unit does not allowe you to regulate temperature since no bottons on machine The closet has an extra wall on foot level that you can hit it with your naked foot and will cause lot on pain happens 4x to me Bed was average and clean. Pillows were ok. Shower temperature is cold at night than morning i think. They try to save money so the lower water temperature at night. Drinking water available in lobby u can use to refill your own bottles Cleaness is pretty good Safe and secury inside and outside on main av. You might to ask for a blanket since beds are only covered ny sheets. Affordable you get what u paid average 7.2 hotel on 1 to 10 sacale. You can survive here if y usibg just fir sleeping Ado bus terminal is 3 blocks away good thing Vce