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There is no way this hotel can possibly be a five star. Not even a four star. Very old. Bathrobes smelled like they never washed it. No pool, no spa. The worst breakfast buffet We have ever seen. Check-in was awful. Kept asking for spelling of guests name. Room is outdated and old. No bathtub. No coffee maker. Elevators super slow and old, but not in a good way. With our luggage in freezing cold, bell person would not open the heavy door. The only thing this place has going for it is location.

As 3 couples here in town for a long weekend, we really enjoyed our stay at the Knickerbocker. Location was excellent for seeing shows and roaming around midtown. Rooftop bar was really nice to come back to each day ( thank you KP the bartender!). Rooms were very clean, quiet and comfortable. We noticed one small problem with our sheets one night and housekeeping came immediately to change them at our request at midnight. Service was wonderful each step of the way, from checkin to the doorman to the concierge. Special thanks to Ming, who went out of his way to greet us every day and supply us with drink tickets, umbrellas, advice, and a friendly smile. We will definitely stay there again.

This hotel and the staff were absolutely amazing! I informed them ahead of time that it was my wife's birthday, when we arrived, there was chocolate cake that said happy birthday and also champagne. Would absolutely stay here again.

Grear hotel. Great staff. TERRIBLE LOCATION