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This Best Western is like my home away from home absolutely a nice place. The staff are all so nice and address me by name now.

Great place to stay. Very clean, updated, and comfortable. The pool and hot tub open 24/7 was nice, as well as the noon check out time!

The room was clean. However it took us 30 minutes to check into a prepaid room. The staff could not figure out how to put another credit card in file for incidentals. The manager had to ve called in wgile we were waiting. It took abother 15 minutes to get checked in for a tital of 45 minute check in with no one in front if us.

We arrived on A Saturday evening, greeted with a smile from Jess , the front desk attendant. Our room was perfect and she called up to our room to check if room was acceptable. It was indeed a great accommodation. We only stay at this Best Western when we come to Levelland.

Satisfied

Stay was fine. Don’t really understand why we paid for breakfast when we didn’t receive anything the whole time we were there. Wasn’t offered anything as well. Other places we’ve stayed had a small bag with some breakfast items.

Ordered the jacuzzi room suite, but the jacuzzi would not shut off after use. Front desk clerk moved us across the hall in the middle of the night to a handicap accessible room. Which is not what we intended at all. Hotel offered no rate change or any kind of discount at checkout.

Overall the stay was very nice. The COVID-19 precautions were observed by all. The sack breakfast provided could have been switched up daily. Different fruit, bagel with packet of cream cheese and bottle of milk or juice would be better than the sweet roll and granola bar, as there are people who are diabetic and cannot eat all the sweet snacks provided. Hard boiled egg with English muffin and single wrapped cheese sticks are better for diabetics. Overall everything else was nice.

I liked everything about it it was a very nice hotel. Would definitely stay there again.